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Becu

Becu Reviews

BECU | A Not-for-Profit Credit Union

All

becu.orgVisit Official Website

2.00

39 reviews

Poor Rating

Based on authentic user experiences

2.00

39 reviews

Poor Rating

Based on authentic user experiences

Rated 2.00 out of 5 by 39 Happy Customers

28.95%
7.89%
2.63%
7.89%
52.63%

BMTC

N/A

2 years ago

GARBAGE BANK

I had issues with this bank every time I tried to send money Zelle didn t work and put a hold on my profile Had to stay on hold with customer service to remove it Wire transfers take a day and you have to call you can t do it online More than 1 hour wait each time Moving money from my account at BECU to my other bank account at another bank also got me an immediate hold on my profile for absolutely no good reason Another 1 hour wait with customer service to get it done

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Company Overview

BECU: A Member-Owned Financial Cooperative

BECU, originally founded as the Boeing Employees' Credit Union in 1935, is a not-for-profit financial cooperative serving members across Washington state and select communities nationwide. Headquartered in Tukwila, Washington, BECU has grown from its aerospace roots to become one of the largest credit unions in the United States. Its official website, becu.org, serves as the primary digital gateway for members to manage their finances, access educational resources, and engage with a community-focused financial institution.

Core Mission and Member-Centric Philosophy

Unlike traditional for-profit banks, BECU operates under the credit union philosophy of "people helping people." As a member-owned cooperative, its primary mission is to promote the financial well-being of its members and their communities. This structure means that profits are returned to members in the form of better rates, lower fees, and enhanced services, rather than being distributed to external shareholders. The website clearly communicates this member-first approach, emphasizing values like trust, integrity, and community support.

Comprehensive Financial Products and Services

BECU.org provides a full suite of financial products designed for everyday needs and long-term goals. Key offerings accessible through the site include:

  • Checking and Savings Accounts:Featuring high-yield savings options and checking accounts with no monthly service fees.
  • Lending Solutions:A wide range of credit products including auto loans, mortgages, home equity lines of credit, and personal loans.
  • Credit Cards:Visa credit cards with competitive rates, cash back rewards, and no annual fees.
  • Digital Banking Tools:Robust online and mobile banking platforms for account management, bill pay, mobile check deposit, and peer-to-peer payments.
  • Investment and Insurance Services:Access to retirement planning, investment advisory services, and various insurance products.

Educational Resources and Community Focus

A significant portion of becu.org is dedicated to financial education. The site hosts a wealth of articles, interactive tools, calculators, and blog posts covering topics from budgeting and saving to home buying and identity theft protection. This commitment to education empowers members to make informed financial decisions. Furthermore, the website highlights BECU's community involvement, detailing its philanthropic efforts through the BECU Foundation, which focuses on grants and volunteerism aimed at improving financial literacy and supporting local communities.

User Experience and Accessibility

The website is designed with user experience in mind, offering a clean, intuitive interface that allows members to easily navigate between banking functions, educational content, and support services. Key features include secure login portals, a comprehensive FAQ section, and multiple channels for customer support. Eligibility for membership is also clearly outlined, extending to individuals who live, work, worship, or attend school in Washington state, as well as employees of select employer groups and family members of existing BECU members.

Security and Trust

BECU.org places a strong emphasis on security, employing advanced encryption and multi-factor authentication to protect member data and financial transactions. The site provides clear information on its security measures and offers tips to help members safeguard their personal information online.

In summary, becu.org is more than just a banking website; it is the digital embodiment of a member-owned financial cooperative dedicated to providing quality, affordable financial services while fostering the economic health of its members and the communities it serves.

About Becu

BECU | A Not-for-Profit Credit Union

BECU is a member-owned, not-for-profit credit union committed to improving the financial well-being of our members and communities.
United States
becu.org

FAQ

BECU is a not-for-profit financial cooperative, originally founded as the Boeing Employees' Credit Union in 1935. Unlike traditional for-profit banks, BECU is member-owned and operates under the philosophy of 'people helping people.' This means its primary mission is to promote the financial well-being of its members. Profits are returned to members through better rates, lower fees, and enhanced services, rather than being distributed to external shareholders.

Eligibility for BECU membership extends to individuals who live, work, worship, or attend school in Washington state. Membership is also available to employees of select employer groups, family members of existing BECU members, and members of certain communities nationwide as specified by BECU's charter.

Marlene

N/A

2 years ago

If there s a half star rating for this

If there s a half star rating for this credit union that s what they deserve WORST service ever and they mostly work remotely from home so their customer service is totally zero They have a nerve to continue charging me for their so-called voluntary protection on the credit card that they unexpectedly suspended Never default and always paid on on time HTF are you charging me 10 per month for the last 12 years and still continue charging me now I want all my money back It s a SCAM

Liliane

N/A

2 years ago

becu violating law on debt reporting

Had a joint loan with BECU with my ex on an RV Divorce papers stated my ex was supposed to keep the rv but he never refinanced RV loan was defaulted by my ex and it s now on my credit report BECU is continuously reporting this same loan under different account numbers to the credit bureau constantly tanking my credit score by 90pts I ve finally had it removed recently and BECU resubmitted it again as a new account It is against the law to report the same debt twice The loan was not sold or transferred It s the same exact loan closed account That is u lawful and must be removed First time I can see it was possibly a mistake but this is now the second time after I just had it removed Unscrupulous practices violate FAIR DEBT COLLECTION practices and violate law on FAIR CREDIT ACT Do not do business with them at all costs

Brent

N/A

2 years ago

Find another bank BECU is terrible

We used BECU for our business banking and had nothing but issues If you love going to a bank and waiting in line for hours then BECU is your bank If you want your banking online find another bank The processes they ve established nearly always force you to contact support and even led me into the bank on multiple occasions Simply things like wire transfers check deposits and withdrawals had me at their physical branch for hours You re not wrong to say but all these features are in their online banking app True but what you may not see is the red tape required to jump through the hurdles of using these features Just stay away There are HUNDREDS of banking solutions out there We chose Mercury and it has been a breath of fresh air I hope BECU is able to see the plethora of one star reviews on here and make some changes

nicc

N/A

2 years ago

Designed to take your money

How does a bank get away with being so garbage BOTH the android and ios apps show inconsistencies in transactions amounts and account balances between the desktop website Why do I have to pay a 25 fee every time a 5 ACH transaction doesn t go through one day before I get paid This happens way too often and should be a crime Moving to something that doesn t charge me for not having money

Kevin Chen

N/A

2 years ago

Completely disorganized and unprofessional

Sent me a link to review the mortgage loan app that i just submitted but the link doesn t work I emailed them 3 days ago about this issue and have not received any type of reply On my other mortgage loan w becu they somehow manage to lose my mortgage payment every 12-18 months which is completely unacceptable and frustrating when i pay online every month on the 25th i ve changed nothing on my end They received all my other payments before and after the missing payment so either someone becu is fraudulent or they are straight up sucky as a financial institution borderline amateurs

Raphael Artieda

N/A

2 years ago

Terrible app experience

Their web and mobile app is constantly down If you re traveling abroad and need to transfer funds or check your accounts what can you do It very unfortunate as I prefer to support credit unions but this bank cannot be reliable if your traveling abroad or need help with your account

Nick G

N/A

2 years ago

BECU - The downward spiral to the bottom

BECU - the downhill descent continues Randomly heard notice that my account was flagged for fraud since I made an online purchase in AZ No phone call or text just deactivated cards on my primary checking account The security team tried to unblock and basically everything was frozen for weeks They didn t know what was going on and asked to get a whole new card and redo all my automatic payments This caused me to leave BECU after 10 years Do yourself a favor and save your time by going elsewhere Huge disappointment and bad customer service overall

Gertrude Walker

N/A

2 years ago

Don t do banking or loans from them

Don t do banking or loans from them No online payment methods whatsoever they aribtraily pick and choose if you can or not So you MUST use their phone system 30 minutes each stinking time and it s an additional 5 each time or deposit money in their banks to pay from there Outdated everything and sneaky ways to make money from you

Nick

N/A

2 years ago

Poor customer service overall

Customer service has gone down over the years I am a loyal customer with several accounts Things like shutting off all my main bank account without letting me know freezing my accounts have become the norm Calling their phone number results in long wait times and I think they re experimenting with outsourcing Not to mention large overdraft fees Sorry lost a customer Too little too late

BECU.org provides access to a comprehensive suite of financial products and services. These include checking and savings accounts with no monthly service fees, a wide range of lending solutions (auto loans, mortgages, personal loans), Visa credit cards with competitive rates, and robust digital banking tools for online and mobile banking. The site also offers access to investment advisory services, retirement planning, and various insurance products.

BECU is committed to financial education and community support. Its website hosts a wealth of educational resources, including articles, interactive tools, calculators, and blog posts on topics like budgeting and home buying. Furthermore, BECU highlights its community involvement through the BECU Foundation, which focuses on philanthropic efforts such as grants and volunteerism aimed at improving financial literacy and supporting local communities.

BECU.org places a strong emphasis on security to protect member data and financial transactions. The site employs advanced encryption and multi-factor authentication. It also provides clear information on these security measures and offers educational tips to help members safeguard their personal information while banking online.

BECU is headquartered in Tukwila, Washington. The primary digital gateway for members to manage their finances is the official website, becu.org. This site provides a clean, intuitive interface for all banking functions, educational content, and customer support, serving members across Washington state and select communities nationwide.

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