Becu Reviews

I don t recommend BECU

I don t recommend BECU I ve used them for personal and business banking and generally find them very hard to work with For example I recently applied for a home improvement personal loan with them I played phone tag for almost 2 weeks and was completely unable to get ahold of the loan processor I have no idea what they wanted or needed - maybe email would have been easier They ended up denying my loan request because the application was incomplete We ended up using Tesla s partners to finance our solar anyway Really terrible experience overall with BECU

Credit Card Fraud Monitoring

I use the credit card from BECU I had fraud charges on my account that I was late to notice because of that they will not refund any of the fraud money close to 5K in loss

I m Moving To Chase

It s the 14th of October and BECU cannot produce my September statement How can they stay in business when they can t get the basics right They didn t email me of the problem nor did they apologize online until I recommended it on Facebook I m moving to Chase

I asked for an IRA that would not be

I asked for an IRA that would not be taxed because the money was post tax dollars They gave me one that now will cause me to have to pay 20 when I withdraw it

They are now like a Bank

I have been with BECU for 20 years and have recently moved my to a different credit union Horrible CD rates compared to other CUs in the state For at least 2 years now they have had off on spoofing issues which has gotten so bad I had to block BECUs main phone number as I was getting 10 spoofing calls a day Pretty pathetic when you have to block your credit unions number They are aware of the issue but can t seem to get a handle on it The new CEO is all about DEI and is making this credit union nauseatingly woke To top it off annually they close on Columbus Day to have an employee rah-rah session they call it a give back to the community day Employees and many guest speakers are flown in and put up in expensive hotels I shudder to think how much money is blown on food speaker fees hotels airlines rental cars shuttles swag and overall entertainment for 3000 EMPLOYEES Members need to know how much afterall BECU is MEMBER OWNED

The worst mortgage company

This review is specifically for the Mortgage department of BECU if I could give negative stars I would I have been trying for almost 2 months to get paperwork needed to resolve my father s estate and it has been an absolute nightmare No one seems willing to work outside of the script and they DO NOT CARE ABOUT ME OR MY SITUATION No one calls me back no one offers a solution they just repeat the same BS over and over again This is the WORST EXPERIENCE I have ever had and I will be sure to tell everyone I know what a horrible company this is

Do not do international wires

Do not do internationalWire transfers myMoney never made it They got the zip wrong and said oh it doesn t matter Terrible customer service about wires zero accountability for money sent to outer space apparently and no help to find sent money that never made it We communicate electronically and we may never hear back from the bank to see if funds were picked up allWe can do is keep trying electronically Save yourself headache go anywhere else they outsource wires through Wells Fargo

Access to accounts while traveling on vacation

We are traveling internationally and notified BECU in advance with dates and country We withdrew a cash when we arrived at our destination We then received an email stating we needed to call and verify suspicious activity even tho we had done prior notification I was on hold for 10 mins and then guy on the phone was rude and aggressive and i had to answer 5 or 6 personal questions He then asked me to verify the amount of a withdrawal a week prior I was on vacation and did not have my account pulled up in front of me I had to go into my hotel log in and tell him the exact amount He then asked me another personal question and then said he would unblock my account Unbelievable Why do I need to give advance notification if I am still going to be blocked

their web page is constantly on the

their web page is constantly on the blink fire the head of IT get rid of everyone in IT hire cognizant technologies to run the data centers they rarely make mistakes the head of IT at BECU should be shamed publicly they are worthless garbage cognizant com plus while the USA sleeps cognizant is awake and thinking clearly in INDIA supplementing its American crew i changed my dns to nord vpn dns 103 86 98 100 and 103 86 99 100 cleared up access probs

No employee really has a clue

No employee really has a clue what their job is Call customer service expect to sit on hold at least 15 minutes Go into a branch get wrong information to sign into your account Go back to the same branch to complain the info doesn t work you get the deer in the headlights look from the employee Spent 2 days trying every user name temp password given to me by the employees-none worked