Vegan shoes I Buy vegan sneakers online BEFLAMBOYANT
Based on authentic user experiences
Anne
6727 reviews
N/A
5 months ago
I am shocked by the poor customer service and the poor quality of the shoe
I liked the look of the shoe Black Coco As I was not sure which size would fit me I ordered two pairs of shoes as recommended on the Beflamboyant website I applied a 50 voucher to my order I wanted to keep the size that fit me and started to register the return of the other size Strangely the voucher was applied to the returned item so I will have to pay considerably more than they initially let me think I have contacted Beflamboyant twice about this matter but there has been no response from them It has now been almost four weeks I considered returning both pairs because of the higher price but ultimately I decided to keep the pair that fit because I liked the look of them I wish I had returned both sizes because now that I have worn them once the soles are already cracking in the front So I contacted Beflamboyant again This time they got back to me but only to tell me that they wouldn t accept a return and that this was normal wear and tear I have never had this happen to a shoe after only one wear To me that s a sign of poor quality Also including stickers and a bag for I assume promotional purposes does not meet my definition of sustainability All in all I am really disappointed and expect better quality from such an expensive shoe and from a company that claims to be sustainable
Romy
6727 reviews
N/A
5 months ago
Terrible quality insanely rude company
There is a reason they no longer allow reviews on Google and you know it Absolutely terrible company Their old lines might have been great I met people with very good experiences but this company as is is a scam They will send you cheap broken shoes terrible quality and it wil cost you a fortune to return them taking weeks to get the rest of your money back I hope no one else suffers from these thiefs
Lydia
6727 reviews
N/A
5 months ago
Meh shoes AWFUL customer service
I posted a review after the initial incident but there has been further developments I ordered the shoes and attempted to cancel the order as per their terms and conditions within 30 days but they refused Shoes arrived slightly damaged and I received a small partial refund as they claimed it was aesthetic damage only 5 5 months after the order was placed the sole half fell off one shoe and was showing signs of wear in the second As I work an office job 4 days a week this is very quick to break so badly I attempted to come to some sort of resolution but they refused to do anything I attempted return for a new pair return for a refund and partial refund but they refused in every situation The customer service representative was incredibly rude throughout the email exchange I sought third party advice who told me legally the company must provide me with their equivalent of the Ombudsman if they have one but the company ignored this email I am in the process of seeking legal advice I have the whole email exchange saved as evidence of everything I have said
Lilly Szygula
6727 reviews
N/A
5 months ago
Bad customer service
I ordered a pair of sneaker and returned them from Germany to Spain because they were too small They could not deliver it to the return address and Beflamboyant did not picked up the package at the service point for 10 days so it came back to me I asked them for help but they wasn t helpful at all They told me i have to pay the return costs again although i did the return exactly as they told me
Yoann Pala
6727 reviews
N/A
5 months ago
The sizing of the shoes is just awful
The sizing of the shoes is just awful don t buy if you can t try them first
Customer
6727 reviews
N/A
5 months ago
Poor quality shoes and a customer service that refuses to comply to their legal warranty obligations
I ordered a pair of black coco boots in 2023 and wore then only for one winter 2023 2024 and during fall 2024 After this short time of wearing them the sole went off on both boots I contacted the customer service back in December 2024 again in January and finally two weeks ago No one ever answered my mails I asked very friendly for them to cover the costs of the cobbler After reading all the reviews I understand that they won t answer tldr Poor quality shoes and a customer service that refuses to comply to their legal warranty obligations