Belairdirect Reviews

Disappointing Experience with Belair

I m incredibly frustrated with Belair Direct s unwillingness to provide a written letter of experience LoE for my daughter s driving record and claim history This is a standard request for any insurance company and their refusal makes no sense especially since they re willing to provide the same information verbally to other insurance companies To make matters worse I was sent on a wild goose chase to obtain the LoE only to receive inconsistent and contradictory information from their representatives It felt like I was being run in circles with no one taking accountability for resolving my issue As a customer I expect clarity consistency and a willingness to accommodate reasonable requests Unfortunately Belair Direct fell short on all counts I would not recommend them based on this experience

They have been screwing my son in law

They have been screwing my son in law around They take their monthly premium out send it back and say it s NSF so they ding him another 40 00 and say it s the banks fault My son in law has a bank print out showing he had adequate funds for the insurance Now they re saying he has to pay them 500 00 by the middle of next month if not they will cancel his insurance and charge him 1000 00 cancelation fee Stay away from this company People are struggling right now and this company makes it more difficult

Avoid BelairDirect

Avoid BelairDirect Unfair and Frustrating ExperienceI ve been a policyholder with BelairDirect for my home insurance After my recent divorce my renewal came up and I decided not to continue with them However they insisted that my ex-wife had to confirm the cancellation even though I explained that I have no way of contacting her Instead of assisting me fairly they increased my monthly premium by about 100 without justification This experience has been incredibly frustrating and unfair No customer should be forced to continue a policy they don t want especially under these circumstances I do not recommend Belair Direct to anyone looking for flexible and reasonable service I ve since blocked them from my bank account to prevent unauthorized charges

Corruption

Corruption - thats all I can say This company doesn t care about people I missed a payment had no idea I missed a payment I got no phone call no mail They cancelled my policy without telling me When I called they said they sent registered mail they did NOT then had the audacity to tell me I signed for it I did NOT receive any cancellation mail from them When I called to make it right and pay what was owed right away I did that and they still cancelled and then requoted me at 3x the price They ve absolutely screwed me moving forward and they are corrupt

You will be screwed over even when your not at fault

DO NOT GET BELAIRDIRECT AS YOUR CAR INSURANCE COMPANY THEY WILL COMPLETELY SCREW YOU OVER Was in an accident that was 100 not my fault and my car ended up being a write off They are screwing me around with trying to get a settlement worth what it would cost me to get the same car or equivalent in my area with same km I also have to bring my rental back in 2 days so i will be left without a rental and left without a vehicle and without a cheque to even purchase a vehicle so i have no way back and forth to work i work out of town so busing is not an option When speaking with them and the manager they just dont seem to care at all and just said this was their policy and theres nothing they will do for me as thats the policy I tried saying i dont even have a cheque yet to buy a new car as we are negotiating and they said that doesnt matter i said if i accept your sad offer i still need time to find and purchase a car and they said there was still nothing they could do So im basically screwed and they dont care So they dont care if you need the vehicle to get back and forth to work to make money to pay for their insurance and house and food They dont care if i lose my job or house or starve They are not on your side even when you are 100 not at fault What is the point of paying for insurance to have your back when you need them and they basically tell you tough shit not our problem

One of the most horrible experiences

One of the most horrible experiences I ve ever had In the midst of probate BelAirDirect canceled the insurance policy after they said they wouldn t I m copying portions of the letter I sent to them below for the full story Go to any other company especially in the midst of any estate dealings EXCERPTS of LETTER SENT Dealing with Belairdirect at this time of grief after my mother s passing and her estate has been horrendous I feel the situation you left me in was criminal and even consulted with an attorney about the cancellation They agreed that the behaviour of your agents and company was horrible and unprofessional but that being dishonest is unfortunately not always illegal My parents paid monthly premiums on this policy for 50 years When my mother passed away I immediately informed BelAir of the situation and explored possibilities for selling the house or renting It was a time of enormous grief and so I reached out to the professionals at your insurance company to gather information to help with finalizing her estate At that time I was informed at that time that if I rented the house you would not be able to insure the property since it was a high-value property I was assured that the policy would stay as is until I informed you what I intended to do But this turned out to be false information As I was deciding to sell the property which I couldn t do at the time because it was still in probate I received a letter from your company saying the policy would be cancelled as of March 1 because the house was vacant I was at the house to receive the registered letter The house was not vacant When I spoke with Justin this month instead of receiving calm professional guidance I got roadblocks at every turn I have a full-time house sitter In addition a the property manager who lives 2 miles from the residence and checks in every week is someone whom my family and I have known for 40 years To have your company insist I hire a professional management company was ridiculous and insulting I was dumbfounded that you were unable to continue the insurance for one or two more months to have probate completed and have the house sold That is predatory behavior and short-sighted on your part Before this event I would proudly say what great insurance my parents had in Canada and how they were always secure with the support they received Now I will not be able to say this but the exact opposite Shame on Belairdirect for truly dishonorable practices and treatment of their clients

Cancelled my insurance

B lair bought out Johnson s insurance I have been with Johnsons for 13 years and have been in a monthly payment plan The monthly premium was deducted from my payroll I believe Johnsons insurance had some sort of arrangement with the union Anyway I had no idea Johnsons was purchased by B lair and that my monthly payments were no longer being deducted from my pay until I got a letter from B lair in November when I was 2 months behind I called to rectify this and they wanted me to provide my banking information over the phone so they could withdraw directly from my account I was not comfortable with this and was advised by the rep there was an app I could download and make payments by credit card So I did I paid my monthly payments up to date In January I went to pay and this option was not available it says billing information unavailable try again later so eventually I just paid through online banking for January and February On February 8 I received a letter advising me that my insurance would be cancelled as of March 3rd unless I paid 514 00 The remainder of my yearly payment is only 369 00 So I contacted B lair via online chat and was told the extra charges were for non payment I asked for a detailed statement of my payments and charges and was told they would not provide such a statement unless I paid the 514 00 to have my policy reinstated I was told by the rep that I could make this payment by credit card on the website or app I can not there is no longer an option for me to pay by credit card it continues to say temporarily unavailable since January I didn t ask for this when B lair bought out Johnsons my payment method should not have been changed As it stands B lair has canceled my insurance that is paid up to date I guess because I refused to give them my banking information over the phone I was happy with Johnsons for 13 years no claims no missed payments 6 months with Belair and my policy has been cancelled and I have no insurance

Legal spammers

You get a quote online it s one amount and then all of a sudden because you didn t go for it they call you and they give you a better quote With half an a hour questioning over the phone Then they send you better price PDF quote you say yes I wanna go for it and then they ask you question again and the price is more Wow what a load of crap