Bellaremovalltd Reviews

Really bad experience

Really bad experience Moved by Bella on 11 August On the day of the assessment the manager promised to provide two vehicles and five workers for my move However on the day of the move there was only one vehicle and only four people showed up As a result there was no room for everything and they broke the legs of my antique chairs and broke multiple scratches on two cabinets as they forced their way into the space Before leaving that day Nikki promised to take the chairs away and take back workers to repair the scratches as soon as possible I trusted him and agreed I can t imagine the long wait and broken promises that followed It started with delays and every time I called and texted he promised to deliver it by the weekend but nearly two months later it was not delivered at all and I was finally told that it would not be delivered because of the distance and the cost of transport To this day the chair has not been delivered to me What makes me most angry is that the scratches on the cabinets are completely bogged down and not repaired They agreed to bring workers to fix it later on the day of the move but now they have completely ignored it Remind other customers that this company s service is very poor and unprofessional Also they are not a member of the British Association of Removers so I am having a lot of trouble complaining as BAR cannot deal with this case I did not expect this outcome for this move in any way I regret having offered them drinks coffee and even ordered pizza for the workers on the day of the move and this was the feedback I received All ways have been tried and Nikki has still not compensated me for the damage I had to get a lawyer involved

Dreadful company do not use

If I could give no stars I would Absolutely dreadful experience Turned up 2 hours late With 2 small box vans we were promised 7 5 tonne trucks I advised they would not get everything in and requested they get another truck They ignored the request Totally disorganised and took little care of our property causing considerable damage trying to cram in Inexperienced men which meant most of the work done by us Had to bring a further vehicle and then still couldn t get everything in so had to make 2 trips We were not packed on completion that delayed our buyers getting in highly embarrassing Then to top it all refused to unload until we had paid the balance denied any of the damage was caused by them A complete nightmare from start to finish lied about everything I will be taking legal action Response from Bella Removals to this review is typical of their attitude They do not address their own incompetence they try and blame the customer utterly appalling people to deal with

Absolutely dreadful experience nightmare from start to finish

Absolutely dreadful experience Turned up 2 hours late With 2 small box vans we were promised 7 5 tonne trucks I advised they would not get everything in and requested they get another truck They ignored the request Totally disorganised and took little care of our property causing considerable damage trying to cram in Inexperienced men which meant most of the work done by us Had to bring a further vehicle and then still couldn t get everything in so had to make 2 trips We were not packed on completion that delayed our buyers getting in highly embarrassing Then to top it all refused to unload until we had paid the balance denied any of the damage was caused by them A complete nightmare from start to finish lied about everything I will be taking legal action

Absolutely appalling company

Absolutely appalling company Arrived late did not fragile wrap large mirrors and pictures as promised loading was disorganised and haphazard Staff were obviously not removal trained at all walls and paint work damaged on the property leaving items damaged I asked for wardrobe boxes but was not allowed to pack myself realised why on opening all clothes had just been thrown in At one point our furniture and possessions were just strewn around on the drive thank god it wasnt raining Only had 1 small truck when 2 large were promised took 2 days to move instead of 1 should have arrived 11 30am on day 2 arrived at 9 30pm and didn t leave until gone midnight as they had another job fitted in in the morning A horrible experience from start to finish dont believe the hard sell

Extremely poor service and not trustworthy

I had a terrible experience with Bella Removal during my move Although their service is cheap it s definitely not worth the trouble They handled my furniture very carelessly causing significant damage to both the furniture and my home There were scratches on many pieces damaged corners and even a large hole in a drywall wall when they tried to move a couch that didn t fit through the door without disassembly They also broke a camera and some railing We agreed they would repair the drywall but they never showed up and have stopped answering calls or messages This is a scam I do not recommend doing business with them

Very friendly staff helped us move from

Very friendly staff helped us move from London to Liverpool very cheap price and very good service

I m very satisfied with this company

I m very satisfied with this company They been working really hard all they They wrapped everything well and moved all our stuff into our new home I can not recommend them enough Thank You

Bella Removal Ltd provided a great removal service for our house move

Bella Removal Ltd supported us very well with a large 5 bedroom house move In particular we appreciated that 1 one of the managers came personally to check the requirements and items for removal before providing the quote 2 the team arrived punctually to carry out the work 3 the Bella Removal employees were very polite and took great care in handling our household belongings for which we were very grateful

Excellent service

Excellent service Raffi and his staff worked tirelessly moving us into our new family home They were professional and efficient Highly recommend