Based on authentic user experiences
colb
6731 reviews
N/A
9 months ago
Avoid this company - unprofessional and substandard workmanship
We had no choice but to use the Bell Group as our freeholder had them as a preferred supplier however I know that we were not the only case of poor workmanship in the London area and they are no longer being used There were problems from day 1 The surfaces were not prep ed This is essential for paint adhering particularly in urban areas Then when the job did start workpeople turned up for a max couple of hours each day The workmanship was appalling over painting historic features and over painting the glazing on the windows At one point we came back to a kicked over paint pot on the pavement with it also splattered on the house wall where it had obviously fell from a height I raised my concerns with the foreman immediately and was palmed off with comments like we really don t want to be here We have a house we are working on in Muswell Hill as well as being very aggressive and confrontational In the end they got 4 people on the job including 2 apprentices and completed it in 3 days at a cost of 10K They also spent 1 day scrapping all the paint off the glazing Within months the paintwork started to bubble and flake We got an independent survey done who confirmed that the work was substandard We appealed to our Freeholder and got our money back into the sinking fund eventually but that was only when there had been investigations and it transpired we were not alone There were several properties which Bell had worked on in the London area which had substandard decoration 1 year and a half later the work is still evidently bad with overpainted historic features which will never be the same The flaking and bubbling paintwork will hopefully be corrected in due course by another contractor Avoid this company they are rude and obviously cut corners with poorly qualified employees sub contractors
Luke
6731 reviews
N/A
9 months ago
I ve recently moved into a property
I ve recently moved into a property that was supposed to be finished and I have had to redo EVERYTHING This firm is a complete waste of time and money
A University Student
6731 reviews
N/A
9 months ago
Creepy contractors who targeted me for making a complaint
This group were contracted to work repairing doors at my university accommodation They arrived at my flat as a group of around four men and got to work removing and repairing fire doors I had absolutely no complaint about their work until for some reason they started to talk about their sexual fantasies and make lewd jokes This made me a bit uncomfortable and as the only person in my flat and a girl I was too scared to confront them directly so I emailed my accommodation supervisor letting him know what was said and asking if they could tone it down My halls manager asked the men to leave immediately but they took a while to clean up During this time they worked out that I was the one making the complaint since I was the only one there and started talking about me saying they found the complaint laughable and that I shouldn t care about it because I m not twelve They even continued their previous conversation in defiance This whole time I felt incredibly scared and started crying when they finally left
Chrissie McCall
6731 reviews
N/A
9 months ago
Appalling dictatorial attitude
If it was possible to give this company a minus score I would Contracted to do work and they trample all over agreements made between landlord and residents Arrogant and Bolshevik attitude I rather hope they lose this big contract
William Paterson
6731 reviews
N/A
9 months ago
Couldn t fix you a ride in a brothel
Couldn t fix you a ride in a brothel workmanship is on par with high school CDT classes and are genuinely inept at doing everything from appearing on scheduled dates to completing works If it s not something that can be bridged with emulsion paint or silicone sealant then they ll scarper as quick as they even if they artived
Curtis Lane
6731 reviews
N/A
9 months ago
Unnecessarily noisy
Unnecessarily noisy shooting to one and other Don t turn up all week then decide to be extremely noisy all day Saturday even tho you are meant to stop after 1pm Commitment is there but some people work Monday-Friday unlike them
matthew
6731 reviews
N/A
9 months ago
Cowboys seen their work all over
Cowboys seen their work all over Bristol I m amazed how they win the contract but saying that Bristol city council employ these rough traders avoid these clowns that s why they work for the councils
Leda Rodrigues
6731 reviews
N/A
9 months ago
Disregard for customer service and inability to deliver
I have had the misfortune of crossing paths with Dell Group on two separate occasions as they are the chosen provider of property maintenance services for the housing association to which I belong Their consistent incompetence has been both frustrating and detrimental to my mental health Initially they were entrusted with the task of repairing a roof leak Even under seemingly favourable weather conditions the leak reappeared with the onset of rain and this time it was exacerbated Approximately six months later they made a second attempt which involved the erection of scaffolding that lingered outside my house for weeks without any personnel arriving on site When a solitary worker finally did show up he failed to introduce himself or clarify the purpose of his visit I only became aware of his presence due to the sounds emanating from the roof situated directly above my workspace Upon completion of the job I similarly realized he had finished only because the noise from the roof had ceased It s worth noting that dismantling the scaffolding took another two weeks a process which was prolonged by a series of repeated phone calls that resulted in nothing but empty promises that the scaffolding would be removed soon leading to considerable inconvenience and exasperation The leak has since come back again but this time it has expanded further compounding the initial damage I find myself now at a loss over the prospect of the housing association engaging this company again It s evident that they lack basic management and quality control Their level of unprofessionalism disregard for customer satisfaction and inability to deliver even the most straightforward service is truly appalling
Berzerker Blitzkrieg
6731 reviews
N/A
9 months ago
Bell without doubt are the worst
Bell without doubt are the worst company you could ever use 1 year on from starting the work it s still not completed The work that has been done is of a very poor standard has not been rectified So called carpenters are useless incompetent They rarely keep to appointments never turn up when they say they will basically fob you off with any lame excuse AVOID using this COWBOY company otherwise you will regret it
RYAN WILLIAMS
6731 reviews
N/A
9 months ago
If I could give zero stars I fkn would
If I could give zero stars I fkn would Come to fit new front doors to the entire block Somehow managed to leave a 2-3ft hole in the wall and expose all brickwork and cinderblocks Then in their wisdom cut the Internet cable They have done this to multiple properties in the block Engineer have said can t fix it due to having take frame out to repair it have contact openreach Didn t seal the door in around the frame either