Beniconnect Reviews

Beni connect has gone down hill big time

Used beniconnect for years But they have really gone down hill booked a return journey to from Alicante airport paid by card payment taken confirmed but no booking confirmation I ve sent emails No reply s spoke via chat to Pauline who said she has now sent confirmation but guess what no confirmation I am pulling my hair out this transfer company is not fit for purpose A shadow of its former self

Would give 0 stars if possible

Would give 0 stars if possible - AVOID We gave the correct exact address for drop off and were dropped to a restaurant the driver refused to stop after repeatedly telling him he was going the wrong way This added another about 20 minutes to our trip and he avoided tolls which added more time too Paying 120 euros for a driver to avoid tolls and ignore you is ridiculous For the return journey the driver was 55 minutes late with no apology or reason why I rang three times and spoke to an extremely rude staff member 2 of the three times and was told three times driver is delayed by 15 mins then 5 mins and that I wouldn t get a refund if we got a taxi to the airport No communication on where he was or phone call during the whole hour He went to the wrong location when we had entered the correct and exact address on our booking We nearly missed checking in luggage it was an awful and stressful experience

Avoid at all costs

Booked an SUV transfer and they provided a car for 4 adults with baggage we complained so they withdrew the transfer and refused the refund Absolute rip off avoid at all costs

AVOID If I could give a 0 rating or less I

If I could give a 0 rating or less I would AVOID these balloon heads called to Confirm our pick up to travel back to airport agents English was hard to understand so I requested email In the event of any issues No email sent and bus did not arrive almost missed flight home and had to pay for a taxi AVOID THESE CLOWNS

DO NOT EVER USE THIS COMPANY

DO NOT EVER USE THIS COMPANY FOR YOUR TRANSFERS IN THE ALICANTE BENIDORM AREA Booked a private transfer from La Marina to the Airport waited 10 minutes past the advertised time and called them only to be told without any apology whatsoever that we don t know where your driver is and no other drivers in your area so you ll have to phone for a taxi yourself So you pay for a transfer then have to fork out more money Very nearly missed the plane thanks to these cowboys Not responding to emails either Really should have read the reviews before i booked with these crooks No doubt the reply will be the same copy and pasted message that everyone else has got

Left stranded in airport for 5 hours no

Left stranded in airport for 5 hours no way of getting to my destination at that time of night Really upsetting experience being alone To add to the delightful treatment benniconnect are now saying I was a no show No apology no refund for there shabby unprofessional service trying to turn the blame on me

Catastrophic shuttle service - The hotel proactively contacted me how

The hotel proactively contacted me how I wanted to transport my self to their hotel from the airport There was no doubt that hotel wanted me to use the shuttle company- from that point very few went well Reply in Spanish - wrong spelled names - wrong directions in Alicante airport-I luckily found my cycling friends bus and arrived at destination hotel Return to airport was a similar mess and was tried to be picked up un announced - I had another pick up time - wrong bus - rude driver - rude customer service I will do my best not to use this company again My impression was they hotel told me an in accurate taxi price for the transport to get me on shuttle service I know what a cap cost now - I will avoid this company in the future

Terrible communication if any

Terrible communication if any no email with pick up time Stood in alc for an hour waiting for driver Return transfer didn t turn up at all had to ring in and hoof it to different hotel and only just made flight with no time for food

Arrogance and ignorant

Arrogance and ignorance beyond belief Bombard costumers with feedback emails but ignore complaints relating to service Delayed my drop off by over 2 hours leaving me exposed to late check-in fees and other losses Being a customer of many years a complimentary transfer was suggested to offset my delays and costs The company ignored initial emails before finally relying on T C to shut down my complaint Horrible vile and hostile attitude from customer services who hide their ugly ruthless faces by online systems This company makes Ryanair look tame and friendly Book only with these crooks when no alternative is available otherwise avoid Kim you need to learn customer relation skills you work in travel industry not the prison service