Benjaminberner Reviews

Poor quality and poor customer services

Poor quality and poor customer servicesBuying process was easy Trainers turned up damaged They didn t come across as luxury handmade trainers Returns process and communication is terrible I was blamed for the damage and customer service department are rude and obnoxious I will be avoiding and would recommend others too

Don t buy

Don t buy I ordered sneakers through the website I asked them to exchange the number of sneakers where I received feedback that the sneakers were worn where of course they were not therefore the exchange was not approved

Terrible customer service

Terrible customer service delivery was meant to come on the 21st december still waiting for the delivery now Been trying to contact the company and just constantly ignoring I ve spent nearly 300 on trainers the worst company I ve ever ordered from

Being trying to contact through email

Being trying to contact through email for the past 7month due to a shipment that got lost along the way to me This company doesn t take it s customers serious And very unhappy with this company

WARNINGS

WARNINGS Don t order feck all if u are in UK Order trainers 3 days LATER they back to me it s out of stock which is it s available on-line Waiting for refund it s been 10 days still nothing come up so I reported them to my bank as a fraud hopefully I will get it soon

Disgusting experience

Disgusting experience sent defect pair that were also the wrong size and refused to exchange or refund after sending pictures I commented on their Instagram post and they blocked me avoid this company at all costs

Absolutely awful customer care

Absolutely awful customer care UPS tagged my item as delivered costing over 400 and they was t this was a week before Christmas was a Christmas present and still not received I emailed for update on the case last week still nothing same this week still nothing This is a lot of money and to have no contact is a joke Avoid ordering guys I will legally now try to gain my money back im in the UK i do not trust this seller nor the delivery service they have chosen

ABSOLUTE JOKE COMPANY

ABSOLUTE JOKE COMPANY Paid 19 99 for tracked and signed for delivery with a delivery date My parcel was left unattended in a block of flats for a whole day without being signed for and a slip left through the door with no name or contact information when I returned home the parcel had been moved or taken away When I went forward to email them the problem I was ignored Numerous days later I messaged the Instagram page I was promise a prompt resolve and to be hearing back swiftly obviously that never happened I would NEVER suggest this brand to anyone The way they treat their customers is terrible and they deserve nothing from anyone Especially your hard earned money 0 10 rating if it was possibles DISGUSTING

the return shipping system is terrible

the return shipping system is terrible and expensive besides the information they have in the web site isn t current you should be carefull they don t even have a contact number wich is really weird i would never gonna order again there