Bensherman Reviews

Disgusting Customer Service Avoid

I ordered a suit from Ben Sherman a couple of days ago I requested an Express Delivery via DPD They sent me a tracking ID that didn t work at all so I was left in the dark regarding when the items would arrive After I heard nothing from Ben Sherman I emailed their customer services asked if the item had been delivered They send me an email back saying that they tried to deliver it twice they were going to send it back to the warehouse They also stated that they would only issue the refund after they received the items I asked them how long it would take I got nothing back They never knocked on my door despite me being in They never offered to allow me to pick it up only stated that they are sending it back to their warehouse This is atrocious customer service They expect me to pay for items I never received They are having an absolute laugh I love the clothes but hate the service Avoid bensherman co uk like the plague I will never buy from their website again

I bought a Ben Sherman premium brand

I bought a Ben Sherman premium brand leather belt Within 14mths it had started to delaminate I own belts that are 14yrs old and still in use I contacted MandM to complain I was asked to send the belt back to be checked It was returned stating nothing could be done as it was older than 12mths which I had been open about from the beginning Waste of time Poor show Poor belt

I ordered a sweater on bensherman com

I ordered a sweater on bensherman com I ve bought other items at Kolman in Seattle and Amazon but this was my first time ordering direct at ben sherman com based on a promo email they sent me I ordered a sweater---It was way too small I wear L or XL so I ordered in XL and it was too small wouldn t button up I tried to return but they said the sale was final because it was a a closeout I didn t realize that But in fact it was also defective because obviously was mislabeled as XL when it was really a M I will not order again from their site The thing with shopping online is that you need to be able to exchange for the right size fit Duh Right Ben

No refund

I bought a couple of items from their website Order delivered without any problem A few items had a poor fitting so had to return them within the given timeframe of 30 days After that never heard from them neither I received the refund nor I have the clothes anymore Tried to contact customer service numerous times with zero response at all So far the worst customer service and i don t know where to go and who to talk to for assistance They robbed me of my money I am Never going to buy anything from them again And I will let everyone be careful while retuning your clothes as you will never get the refund

No refund

No refund - I kept a couple of items and returned 40 worth of items Initially they promised to process refund within a week but then asked for the return tracking number I used what was provided with my order and assumed that tracking number was linked to my order I didn t take a picture of that Although they have all the information the make excuses not to refund Disappointed Nice brand and dodgy management

Gone downhill

My partner has worn Ben Sherman shirts for years but the latest we bought direct from bensherman co uk was defective a black shirt with white marks down the front unwearable Unfortunately we didn t notice until after the tags had been removed and the marks won t wash out Particularly upsetting as it had been bought for a funeral A detailed and polite email was sent with photos but customer services at Ben Sherman simply don t reply Time wasted Money down the drain We won t buy Ben Sherman again EDIT To cap it all two other Ben Sherman shirts bought just 7 months ago have now shrunk dramatically Light occasional wear 30 washes carefully air dried on a hanger and never ironed Never had this happen with a man s shirt before Unbelievably poor especially for the price

Useless customer service

Trying to get a response from their Customer Services is like trying to win F1 championship in a Reliant Robin They clearly don t care once they have your money It s a shame because I love their clothing but won t be buying any more from their website

Second time I ve ordered from them and

Second time I ve ordered from them and they ve taken my money but then emailed to say the item is out of stock Still awaiting a refund 3 days later terrible company and customer service Seriously don t waste your time shopping with them