


Bentour Reisen - macht glücklich! - Bentour Reisen - macht glücklich!
Based on authentic user experiences
Lars velders
6737 reviews
N/A
8 months ago
Never again
Never again most stupid agancy Don t book with them
Ranga Ahmad
6737 reviews
N/A
8 months ago
I m going to tell you the most bizarre
I m going to tell you the most bizarre situation to prohibit anyone from booking with BentoursThey have a nice article on their website how travelling to Turkey is safe Best believe it is not We tested via the hotel on saturday and were supposed to fly back home on sunday On saturday evening two of us tested positive and got put in isolation at the hotel room The other one flew home We showed no symptoms and requested a second test like a second opinion but the hotel and Bentours would not budge Bentours and Akra hotel promised a new test after 7 days of quarantine which was yesterday They was supposed to be her at 09 00 but no one showed up We got a call at 09 30 that they were not coming to test us and that the rules were changed over night We called another organisation that said we could still test after 7 days they came to our hotel room tested us and we were negative We asked Bentours to book us a flight immediately First they didn t want to but then they did When we arrived to the airport we got taken away by the police because Bentours had called the airlines that we were tested positive and failed to mention that we had a new test which was negative We got sent back to the hotel and put in isolation even having a negative test and no symptoms The bentours staff is rude non cooperative and doesn t care about their guests at all They will not help you in matters of crisis or support you because you don t speak the language By any means please avoid booking with this agency
Karsten A
6737 reviews
N/A
8 months ago
the worst company
the worst company just want to take you money have cancel your holiday 6 month before the trip and they still want money for the trip and they wont say why this stupid rule are so dont use them
MENSUR MEMIC
6737 reviews
N/A
8 months ago
It would be nice if they check what they offer and sell if I paid for ALL INCLUSIVE I expect that the agency should finish everything and not that we have to do an online check-in and HAD PAYMENT
It would be nice to know what you are offering and seling to the people
VACESLAV ONIKIENKO
6737 reviews
N/A
8 months ago
We have ordered delux room
We have ordered delux room but when we arrived we were settled in one family room with another family It was very uncomfortable to live in such conditions In 4 nights we were settled in our own room And on departure eve we knew that we hadn t Transfer I phoned to my tour agency and found out that my tour agency didn t inform my hotel about my departure It is awful
Matt Fireblade
6737 reviews
N/A
8 months ago
You can t make this up
Me and my wife booked a 9 day trip to Kusadasi Turkey from tomorrow until Oktober 6th We are traveling with our 2 5 year old son which can be a fun challenge in itself so we booked from the airport around the corner 15 minute drive from home to make traveling easier And we chose a specific trip that offered daytime flight times to avoid having a hot headed toddler traveling in the middle of the night Now one day before our trip I look up my tickets to find out they changed the airport from Rotterdam to Dusseldorf They send me one email about it that ended up in my spam so I never saw it until today Dusseldorf is a 3 hour drive from here in foreign country Not only does that suck to find out like this the flight times changed too Now we will arrive at 20 35pm on Izmir and still need transferring to the hotel a lost trip day The flight back changed to the middle of the night at 03 40 with a bloody toddler Not only did they not bother to be sure we knew about this change they simply did not by a mile deliver the trip package that we payed for And it is not even because the originally booked flights got cancelled I can see the 3 seats in the Skyscanner app as available to be booked Couldn t be more unhappy about this unrequested and undiscussed change Get us at least a flight back at a reasonable day time so I can be a bit rested for the 3 hour drive back home from Dusseldorf that you guys send us on
BELMIN MEHMEDOVIC
6737 reviews
N/A
8 months ago
Second time for my wife and me with
Second time for my wife and me with Bentour and it was really good as the first time Quick transfer from airport good organization
J KAHR
6737 reviews
N/A
8 months ago
All was well organized until the final
All was well organized until the final day shuttle bus return to airport from Hotel The driver dropped me off at the wrong Terminal 1 in Antalya My Freebird flight departed from Terminal 2 This caused stress and confusion No bus or train between Terminals Had to take a Taxi on my cost Very unfair Passengers beware of which Terminal your flight departs from Drivers may not be
WALTER LAMANNA
6737 reviews
N/A
8 months ago
Enjoyed our journey
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TADYOS TESFU
6737 reviews
N/A
8 months ago
The best of all
Great place