Based on authentic user experiences
Rob Meijer
6718 reviews
N/A
1 month ago
Unprofessional customer contact
Arriving at the parking location the door didn t open After ringing the bell again someone came out to open up but the door of the car lift didn t open After about 20 minutes I was send away and found an other place to park for a few hours instead of two days that I had planned I thought that was that untill despite being denied access they still billed me for the two daysI had the bank reclaim the payment and contacted customer service Instead of confirming their mistake and offering me apologies for the bad service I first got a confirmation they received my mail and nothing much more but then received an invoice with a 10 surplus charge Contacted customer service again explaining the situation again Response They basically called me a lier claiming the car lift wasn t broken and claiming that the person that came to the door wasn t affiliated to bepark but instead was a hotel employee as if that is at all relevant They informed me the invoice could not be cancelled and I was due about 70 euro for the service they failed to provide I ve now send evidence that I was at their door for 20 minutes no response yet I can t blame them for a broken elevator but their customer contact is below anything that can be expected from a professional organisation No apologies a surcharge refusal to correct a mistake by them plain out telling me that the lift wasn t broken where it was it s like communicating with a 10 year old who won t admit he broke sonething It s an absolutely horrible experience I m never going to use the parking services of BePark again Update aug 17 2023 after having waited for six days to a response to my mail containing proof of having been rejected access to the facility I just recieved a new invoice with an aditional 30 euro surcharge
Carl
6718 reviews
N/A
1 month ago
BePark does not provide the services that you pay for and refuse to take responsibility for false advertising
I rented a space in a garage in Lyon France BePark falsely advertises that this parking is suitable for sedan and family cars in other words station wagons and such In reality however the garage is only big enough for compact cars As I do not have a compact car I was not able to use the garage that I paid for I requested a refund from BePark but they claim that they are unable to make refunds as they already issued the invoice I am waiting for clarifications on why they are not able to issue credit invoices but so far I have received none
claudio marchiondelli
6718 reviews
N/A
1 month ago
I have rented a parking space in
I have rented a parking space in Bruxelles with another company but it seems they share the spot So because of my plate was not obviously in their systems they left a notice and glued a decal saying illegally parked on the window of my car It took more than an hour to take it off All they have to say was sorry
groovy80
6718 reviews
N/A
1 month ago
Beware
After signing up and giving away my credit card details a necessary step to be able to register I find out the service is unusable and the app is full of bugs Now they have my credit card details and there is nowhere the possibility to cancel and delete all my information What about GDPR I will be reporting them
Sten Schmidl S bj rg
6718 reviews
N/A
1 month ago
Extremely unprofessional - Never use BePark
In the middle of March I booked a parking for a one-day visit in Bruxelles on March 30 paid with my credit card and I installed the app as described on the web-page However Some days before my booked parking the reservation disappeared from the app - just disappeared At arrival I then needed to use the access methods for dumb phones calling the indicated phone number as the app could still not find the reservation At exit also the phone number did not ansver so I had difficulties getting out and I needed to request help Returning home I now receive an invoice for something which I have alrewady paid And I even get the message WARNING additional fees will be charged for any refused transaction in the document And furthermore if I log into my account it says that my car is still parked in the garage and that it has been so for more than five days - even though I left the garage after a total parking time of 6 hours leaving back to Denmark They don t even know when you arrive and depart Finally they have my credit card information and there is no way to delete it I am very frustrated and very disappointed I expected a professional app and a professional service but this is not what I seem to get Take my recommendation and NEVER EVER even think of using BePark
M rio Pinho da Silva
6718 reviews
N/A
1 month ago
Extremely unhappy from the unprofessional problem handling by BePark
I have a monthly rental subscription with BePark Today I spent more then 30 minutes attempting to open the gate via both the mobile app and phone call I contacted technical assistance and they assured me they would reboot the system and advised me to try again after 10 minutes However after waiting the specified time and attempting again I was still unable to access the gate I repeatedly tried to reach them by phone but received no response Ultimately I was forced to leave without my car making me extremely late for a critical business meeting This level of service is wholly unacceptable and has caused significant inconvenience It is NOT the second or the third time that happens but the fourth time I m just with BePark for now because there is nothing close by but from the moment i find something i will definitely move I do not recommend this services at all
Peter
6718 reviews
N/A
1 month ago
Our car was broken into while at a
Our car was broken into while at a closed BePark garage the garage door was found wide open and the alarm on noone attending to check the alarm BePark wasn t providing any assistance whatsoever later they lied that they refunded the parking fee as a compensation which I never received absolute shambolic company avoid
Stuart
6718 reviews
N/A
1 month ago
AVOID
AVOID What a scam say you can cancel easy but have been ignored for a month now and booking is due in a few days my travel plans changed and now I don t need the space anymore but they will ignore you until the very end and it is too late Absolute rubbish company I will never use again