Bergfreunde Reviews

Bad customer service

I made an order which never arrived Contacted customer service with the form but they never responded Finally called them on the phone Apparently their shipping service said they were unable to locate my house they never called despite having my phone number and left no record of their visit so the order was returned to Germany Now the item is out of stock and there is no way to stop the return

I bought an expensive aluminium Lafuma

I bought an expensive aluminium Lafuma chair and received it as poorly wrapped as it could be Result hits and scratches on the aluminium structure What is the solution proposed by the company A ridiculous 10 discount or all the headache of sending it back waiting for a refund making a new order and praying that the next chair will be luckier

I never received my order

I bought an expensive technical jacket which I never received it apparently it is lost In addition they told me that refund is not possible until 10 days after the first email when they already knew that the product is lost and I will never receive it I have not received my money yet They just send the same email repetidily to wait a bit more This is completely unacceptable treatment and for sure I will not purchase here anymore Absolutely not recommended

Poor service considering they sell high

Poor service considering they sell high quality products late delivery high cost return fares last article with 10 days delay and not and answer or a simple email and the available time to attend clients its monday to friday like the post office Will use Amazon next time

Terrible service and company

Ordered christmas presents two weeks in advance and well ahead of the 4-5 working days lead time No delivery automated email responses to messages a terrible customer experience and you have to pay a fortune to return product I expect honesty when dealing with Christmas delivery windows not greed t get your money knowing they cannot deliver non-existend human customer service and extortionate return costs If you read this please order from someone ethical and professional

A lot of bla bla but no refund yet

The return process for products is overly complicated with numerous delays and treatment steps that are very frustrating for clients I returned two products one has been processed but the other remains unprocessed without any apparent reason This inconsistency in service is irrational and disappointing from a client service perspective

not great experience

The local delivery company DHL had wrong information on their web page They said my parcel was delivered but in fact it was not I tried to clarify this with DHL - no answer I sent an email to Bergfreunde no answer Tried to called them no answer Bergfreunde answered my email only 2 days later confirming the same info that was on DHL tracking web page - that it has been delivered Not very helpful Finally the parcel was delivered to me 5 days after the date they said it was delivered Not happy with this experience

Very good

The best shop of outdoor gear The website is great and so it is the catalogue of products I am always happy to buy in Bergfreunde It is a shop you can trust

Fast quality price

Perfect order Good communication Perfect packaging and good prices What more could you ask for Thank you and best regards from Spain