Berrythamesdittonmini Reviews

Terrible experience with this company

Terrible experience with this company They don t deserve any stars Where do I start after many days of negotiations with sales person and deal being done and deposit taken he came back to me sometime later to say in his words he didn t realise the paint was a 600 option This is after many phone calls in which I asked on many occasions to confirm price and was offered three different colour options at the same price Obviously not happy I asked to speak to his manager because in my opinion deal is done and they have taken a substantial deposit Spoke to manager said he would listen to calls as they are recorded and he would put this right only for him to come back to me a short time later and in my opinion his way out was to tell me he can t sell me a UK citizen the car that it s company policy he can t sell me the car because I live in Northern Ireland which is clearly part of the UK So I phoned a few other Berry dealers to ask that question ref me being in Northern Ireland and they didn t seem to have a problem selling me a car Very strange behaviour and feel this is totally unacceptable and very unprofessional As for taking the issue up with senior management absolute joke admits it s there mistake and mini has know changed it s business model and price of the vehicle agreed had went up nearly 5k in a matter of days but it s ok because they can refund deposit and walk away from an agreement made no loss to them but a big one for me trying to source another vehicle I have bought many new vehicles for my family in uk mainland over the years and have never encountered this issue totally the opposite to be honest Massively disappointed Big regrets ever contacting this dealer avoid In response to your reply I find my review of events very accurate and treatment by your dealership as very very very poor with no consideration for the customer As regards names being used I can t see how it would be a problem They are used openly on positive reviews so why not negative reviews And as I m sure you are aware the deal was done and you still have my deposit but choose to go back on your word because a member of your staff made the mistake Then other excuses made reference not being able to sell a vehicle to a U K citizen in Northern Ireland part of the U K but your other branches can It would be very interesting to see what would happen if the roles were reversed and I had have broken the agreement after sending my deposit Terrible experience with this company

Millie is the consummate professional

Millie is the consummate professional It is an absolute pleasure doing business with her as she understands both service and clients A rarity She makes a car purchase much less of an ordeal than it usually is and does credit to herself and to the company

Trustworthy

Really good service I finalize my car in 30 minutes Awesome service

Great and friendly service at Berry Thames Ditton

Took my mini clubman to Berry for a recall- great friendly and professional service Not sure who did the work behind the scenes but thanks in any case and special thanks to Rob on reception who was an extremely charming and helpful Great service - thanks

Sam Teed was a dream to work with

Sam Teed was a dream to work with Incredibly knowledgeable about the options available with a very calm manner At no time did I feel pressured to make a decision and was given a well negotiated deal to complete the purchase

Very happy

Sam and the rest of the team couldn t be more friendly and helpful Making my car purchase experience run extremely smoothly from start to finish Very happy me driving my new used mini home

Personal service

Michael has been truly professional and amazing to deal with he has taken time and not made me feel just like another purchase It has been a great experience

Very professional and friendly service

Very professional and friendly service throughout my time dealing with Berry Thames Ditton Carl was absolutely fantastic and took his time to explain and go through everything in detail At know time did he make me feel pressured into purchasing anything I was not comfortable with