Best-served Reviews

Have low expectations then you won t be disappointed

Don t get excited about your trip because as the saying goes no expectations minimal disappointment Another saying - if only I read these reviews before I booked with them For those whose holiday worked out then I m genuinely happy for you and jealous I really do hope Best Served Scandinavia read these comments and make changes I began to regret my choice of Best Served Scandinavia when the lack of customer service communication and appalling approach to call back requests were shambolic They were only interested in selling the trip and that s where it all ended As long as they got their commission bugger the person who made the booking There are other travel companies who on a trip like this actually have someone present as a guide I ve seen other tour operators do it and it works All well saying we can call you if there is a problem Well it takes days to get a call back when I try calling you within the UK That s a nonsense statement A change to the itinary warranted a telephone call not an email Two phone calls later on my part I eventually got a call back and not even an apology for not picking up the phone I wasn t made aware that I had to make my own transfer arrangements for 99 of the time I requested all transfers were to be included at the time of booking I made that very clear You don t get your travel documents and itinary until a few weeks in advance and that is when you find out No good to me when I have paid in full several months in advance I had to pay my own taxi fares for transfers on top of what is not a cheap holiday The time between flight changes of one hour is not enough time Twice I had to beg to be let on a flight The time it took through passport control and security was not taken into account Before I left the UK I actually pointed this out as one of my biggest worries only to be told well you are flying with one airline and it s their responsibility to get you on a flight What an appalling response and attitude The one occasion I did get a transfer I received a text in the native language which I did not understand Pointless The last accommodation I staid at was so far out and the reception had no facility to offer a hot beverage There was nothing in the room either You may blame the hotel but I blame you as you booked the accommodation and therefore you should have communicated to me what the situation would be so I could do a food shop When you sent me my itinary I would have preferred information on how far taxis busses trains were from each hotel I was booked into and the cost I did not need a history of the area I was visiting as I can google this Lastly it would have been nice to have a booking reference so I could check in sooner rather than later You see I m quite an organised person and expect attention to detail service as I would give to my customers

What an amazing holiday in Norway

What an amazing holiday in Norway All hotels superb faultless transfers excursions booked and absolutely no hassle Amazing service from Miranda at Best Served Scandinavia who helped when internal flight home delayed meaning we would miss flight to Heathrow which we didn t Cannot praise the travel arrangements enough Made our Norwegian experience totally wonderful

Brilliant service

We have used this company previously for the Ice Hotel and they were brilliant then This year we have booked a holiday for Greenland and Iceland and the representative called Rebecca Becky Theriault who has helped organise and book our holiday has been absolutely brilliant Nothing is ever too much trouble for Rebecca to deal and help with What a star Rebecca is and a credit to the Best served Scandinavian team

NorthNorthern Lights

Northern Lights we did 7 nights 7 chances to see them 9th Jan 24 We travelled from Tromso to Kirkenes via Havila and enjoyed the snowhotel and gabber cabins We saw the lights on 4 occasions via excursions as they found the gaps in the cloud so worth booking There is a phone back number on the website and Rachel at Best Served Scandinavia rang me straight away and put together the perfect itinerary She was very accommodating with all our changes too The price was the most competitive and I tried 3 different companies I highly recommend this company Thank you very muchP G

Amazing from start to finish

From the first email to the company to getting home yesterday everything ran like clockwork We outlined what we would like to do and Steff fitted everything in It all ran like clockwork and we had a brilliant time Flights hotel trips everything was fabulous We were also really pleased with the price Thank you Steff

We100 guaranteed satisfaction

We phoned Best served Scandinavia and spoke to Ian who listened advised tweaked planned and booked our flights accommodation tours and private tranfers for 9 nights and without his hard eork and planning we wouldn t have had the peace of mind to enjoy the amazing accommodation tours guides company scenery restaurants Tromso and Malangen Resort We would definitely book again with Best Served Scandinavia as your 100 guaranteed to have an amazing holiday

Excellent customer service and support

Flexible itinerary and excursion options proposed by Lisa Her and the BS Team s communications and support during the vacation was excellent Would highly recommend them to friends and certainly would book again with them

Can not recommend enough one of the best holidays we have ever had and an experience of a lifetime

We would also like to thank Best Served Scandinavia - the whole experience of booking the holiday was so positive We found the company very personable knowledgable efficient accommodating helpful and friendly Again without a doubt we would recommend Best Served Scandinavia to others and would look to book again through you The holiday it s self I literally can not put into words how impressed we were by everything - The flights and transfers all went very smoothly and were very comfortable- The accommodation was just out of this world exceeded all expectations and the views just wow The rooms were very comfortable and a good size we also loved the beds - The staff at Ukkohalla were phenomenal- nothing was too much and staff just went above and beyond everyday for us - The activities were so personal and intimate The groups were small and the companies used were humble and clearly loved what they did - which made the experiences even more special - The food was delicious and such good value Staff in the restaurant were so lovely and helpful - Ukkohalla gave us such an authentic experience that was not commercialised and allowed us to enjoy the activities and environment fully There is so much we could write about that just made this experience one in a lifetime and is definitely one of the best holidays we have ever had We can not recommend Best Served Scandinavia Ukkohalla Resort and the experiences we had enough Thanks again for such a lovely holiday

Finland trip staying at the Ukkohalla Resort

We stayed at the glass cabins at Ukkohalla Resort and it was such a memorable experience The husky safari activity was only a few minutes walk away from our cabins and it was so fun The reindeer farm was also only a 10 minute car ride away with transport provided by the resort and it was such a special experience We went snowboarding for one of the days And yes we saw the northern lights for one of the nights and it was magical Steff our agent from best served did a wonderful job in planning our trip and making the trip tailored to our expectations and budget We would recommend Best served Scandinavia to others