Bestfriendsgroup Reviews

dreadful vets

We went to the vets on shenley brook end Milton Keynes with our dog Bailey The vet called Guy said he had anal abscess and charged us over 150 for steroid and antibiotic injections and two lots of antibiotic tablets We had to take him back as he was getting worse and the vet said he had anal cancer and would need to be put down We spent two days crying and deciding what to do Then I suggested we took him to a different vet for a second opinion The new vet was horrified and knew immediately he had blocked anal glands She emptied them out and there was loads of stuff that came out She did blood tests and gave him antibiotics that targeted the anal gland infection that he had They charged us 15 for the antibiotics He has been fine since and it s been a month So we were charged over 150 unnecessarily and we feel completely ripped off They never emptied his anal glands and were willing to put him down Shocking to say the least I will never return to that vets We now go to a fantastic vets in Heath Reach and they are brilliant

Milton Keynes branch

Milton Keynes branch Today I was absolutely appalled by the service I received from the Best friends vet group Shenley Brook End In particular Sally veterinary nurse At 9am I went for a walk with my dog Oscar A little in to the walk he began heavily sneezing I noticed a type of foxtail grass sticking out of his nostril and the sneezing was unable to push it out so I pulled it out Oscar continued sneezing spraying blood from the inside of his nose and cutting the outside of his nose with every scrape to the floor from sneezing I called my vets and spoke with Gemma on reception after speaking with the vet I was advised to bring him in straight away Once at the vet Gemma took him inside and I waited outside due to current restrictions the vet then come outside to advise Oscar wouldn t let him look up his nose so he will need to be sedated for an endoscopy up his nose I was also advised they didn t have the equipment needed so would need to be referred The vet went back inside and Gemma offered a vet in Birmingham I asked if there was anywhere closer to perform the endoscopy Sally come outside and advised there s one in Marlow Buckinghamshire so I went for that one Sally printed off a map of the vets location a contact number and a form to fill out for arrival I took the 80 minute journey to Marlow with a very stressed and bloody nosed Oscar to find out the The Ralph in Marlow weren t expecting us and hadn t had any communication from Best friend group The staff at the Ralph were absolutely brilliant I was met outside by a lady from reception Oscar was standing beside me sneezing blood all over the pavement so the lady asked for my vets phone number and called through to see what had happened Sally best friend group had advised the lady it was my fault because they were waiting for me to chose a location If this was the case Sally wouldn t have handed me all the paperwork for the Ralph The receptionist at the Ralph advised she has been sent Oscars notes over and it does state I d chosen The Ralph Once Oscar had been seen by the vet I was advised due to my vets not informing them of my arrival there is no more slots left so they would give him an anti inflammatory I would take him home and see how he goes over night If he was still sneezing they would do the endoscopy in the morning I was gutted and full of anxiety I had put him through a stressful journey for an anti inflammatory I could ve got back in mk if they had just called through I called through to Best friend group where I spoke with Gemma I informed her how upsetting it was for both me and Oscar to make the journey and that there were no more appointments She passed me on to Sally before I had a chance to speak Sally very abruptly states I told you you need to call them first again a different story to what she had told the receptionist at The Ralph I advised that wasnt said at all and questioned why would I be calling through to referral vets when my vets are the ones referring me She said yes I did and if you raise your voice I m hanging up I stated I wasn t raising my voice but you re not allowing me to speak instead are talking over me I asked her not to hang up and that I can talk to her at the surgery She advised if I was to come back to the surgery she would call the police with that the phone line went dead I called again and the phone lines had been switched off instead I was greeted with a message stating the phone lines were now closed and are only open until 1pm every day it was 12 06 I was absolutely stunned at the conversation I had just had with Sally There was no apology nor empathy I felt anxious and upset There website boasts our friendly team I feel Sally really let the team down on this occasion Before Byron vets moved in with there sister vets in Shenley Brook End Oscar was great going to the vets Gemma and the team were friendly welcoming and informative I can honestly say I will never bring my animals in to the surgery on Shenley Brook End again Me and Oscar would like to thank Gemma for always being so approachable and making his visits at Byron so comfortable

Northampton branch

Northampton branch Horrendous experience Awful vets avoid like the plague Our dog died of cancer after MULTIPLE visits to the vets with concerns over his behaviour and lumps appearing on his skin We were constantly dismissed and told he was FINE until he collapsed in garden and they found he had a TUMOUR that by the this point had ruptured and this killed my gorgeous boy My poor boy could of survived if the vet had looked at him properly but unfortunately our trust in a professional was misguided Thanks to this vets we no longer have our gorgeous border collie and to top it off we ve just received reminder email and text to tell us his jabs were due when they know he died how insensitive

My dog Rosie was referred to these vets

My dog Rosie was referred to these vets with a suspected hip problem After paying for several x-rays the said it was her knee and she had a 4000 operation on this after 3 months recovery she has the same problem she had before the op I have phoned them to try and get this sorted out but they tell me I have to email my compliant I have done this several time and got no reply Don t use these they are awful and do not want to know after they have made mess of your dogs let They should be banded from being vets

BAD SERVICE

BAD SERVICEStrongly advise to avoid these people They used to be good but they advised a huge amount of surgery that was not needed and they can t keep any of their staff I ve had staff members in tears over the fact they have to remove perfectly healthy teeth because they have to diagnose gingivitis as extraction instead of treating the inflammation of the gums So brutal and my two cats have now had about 12 surgeries between them slowly removing all of their healthy teeth before I realised the situation I put my trust in these people and have to forgive myself for my stupidity and nievity They clipped my females claws so short they bled and it looked like they had used scissors to cut them They left her for three hours on the floor in reception in her carrier and when I called to collect her she was still where I had left her petrified and they hadn t even operated AVOID AVOID AVOID My cats returned so traumatised

Terrible service and attention

I want to put a complaint with this service They were attending our pet due to urinary issues The vet gave our pet some antibiotics that didn t work for two times in a row and when we mentioned him that the drug he should be using was a different one because our cat was treated previously with it 2 years ago due to a similar condition by our Vet in Argentina he told us that we had to go through a bunch of studies tremendously expensive and including some that are absolutely unnecesary like scans or image diagnostics And if we were not happy with that we could go to the vet we had in Argentina Rude unacceptable and completely out of order answer I understsand that for bestfriends the attention of pets is just a very profitable business and pets are just a commodity for them but with answers like the one we received your team is way out of line Based on this we decided to change to other Vet group and we hope to receive a better and mored educated attention

Took my dog to Best friends Peterborough worst mistake i ever made

Took my dog to Best friends Peterborough I Paid 5000 for a operation on her knee and this made her worse as the issues was her hip They now do not want to know and ignore my emails and will have nothing to do with her These are the worst vets i have ever used Please do no use these if you car for your pet

this is worst vet service I ever been I

this is worst vet service I ever been I take my dog in Dagenham and I wish I never been this vet don t go there staff are rude and un professional I think you much better of pets at home Dagenham

Worse vets ever used all they worry

Worse vets ever used all they worry about is taking your money wrong diagnosis then tell you there is nothing they can do take your dog to the pdsa wish I did in the beginning please think about taking your animals to this vet it is the one in shenfield