Bestheathrowmeetandgreetparking Reviews

Received fine for their parking

Did not meet us at the short stay instead dropped the car at drop off only zone and we have got a 40 fine as a result which they will not reimburse us for Will not use again

Aggressive staff

Aggressive staff Not 24 7 service we was left stranded overnight with our daughter and no car The following day they threatened to keep us waiting longer if we kept enquiring where are car was after giving them 2 hours to get it to ask We was close to calling the police DO NOT USE THIS COMPANY

Just don t use

We used this meet and greet car park service in order to save on transit time from an off site car park despite following instructions to ring half an hour before arrival we were left waiting for around 25 minutes on arrival at Heathrow Our return experience was similar with a 15 minute wait despite ringing well in advance No time was saved Once the driver did arrive to hand over the car the driver dropped the keys in our hands and fled - unsurprising since we then discovered damage to the front bumper and and a scratch down the entire left hand side of the car This was two days ago despite ringing and emailing customer services with photographs before and after the damage I have had no response as to how or if this will be dealt with or what measures we need to take to ensure the damage is repaired

Omission of information and impolite staff

Omission of information as it is not advised in the portal they use Compareyourparking co uk that there is an extra charge for the 10 mins time to drop off the car The instructions to get to the drop off area are outdated and horrible as there are works in the entrance to the parking which meant that I took the wrong lane and I had to pay twice the drop-off charge The driver that collected and returned the car was impolite and rude

What a joke

What a joke When coming back home we had a text saying our car was parked in short stay the car park ticket was inside and the key was on the drivers side tyre There was no handover when getting there or coming back Our dash cam had also been disconnected purposely probably so we couldn t see what they did with the car whilst I was away

AVOID THIS COMPANY AT ALL COSTS

Poor instructions meant we ended up paying 8 for short stay carpark as we entered wrong level at T5 Heathrow We then had to wait 45 mins for the car to be collected On arrival we waited another 45 mins for the car to be delivered Not clear when booking that you then also have to pay short stay exit fee Another 6 Phone operator was rude and unhelpful and lied about how long we would be waiting for DO NOT USE

Worst Heathrow meet and greet

Woeful Over 1 5 hours to return my car to me Called ahead as requested but received minimal communication unless I called or text - they even hung up on me during one conversation around 30 mins in to my wait Another 30 mins later I was surprisingly told I had a flat tyre this should have been checked ahead of my arrival surely and despite asking the driver about it on collection he had no idea about this More of a we ll take your car and arrive whenever we want with poor service and be rude in the process than meet and greet in my opinion

Not all as it seems

I booked using a compare your parking service so the price was attractive in the first instance The drop off at the terminal was fine Although I didn t expect the 7 50 exit car park fee for the driver to take my car offsite Then upon return I followed instructions to call when I had collected luggage unfortunately the driver took over an hour and a half to return the car to me Then I had to pay another 7 50 to exit the car park I think the company should be upfront about the extra 15 entry exit car park fee and be tell customers to ring when they land that way they have more time to get the cars ready