Bestsecret Reviews

They are not returning my refund and

They are not returning my refund and it s already past the period they should have done it The support is also useless as all they can say is to contact your credit card issuer

Unexpected bad service

I made an order with an extra 10 procent discount Via the wheel of fortune they have last couple of weeks nice The order was sent by DHL but my order was sorted incorrectly by DHL so it was on hold and therefor I never received it DHL told me that the seller has to contact them for additional information I contact Best Secret about this and they said they would start an investigation that might take 2 weeks Luckily I got a reply after a couple days saying they contacted DHL and asked for more information and that they transferred my money back to my account I then asked but what about my order Answer when DHL sent it back to them it will go back in stock so I need to keep an eye on their website This means if I m lucky I can rebuy my own order again of course for a higher price They can t resent my order was the answer

Terrible customer service

Terrible customer service I used to order quite a lot from best secret this time i had to return 2 things because they were damaged Took me 1 5 months to send them back due to an isue on the return page After that they only refunded 1 product They will not send a refund for the other product this is basicly theft The emails of the customer service are also one of the wors i ve ever seen They are not reading their emails and respond with a standard mail They lost me as a customer Also the quality is horrible lately do not shop here

No money returned

2 returns made but not returning any money so far Called them the service department only says they will pass the information But as far as I can feel they are just scam If you consider buying anything from them Don t do

very very bad service

very very bad service you can not trust them I ordered 2 things received only one the box was opened en sealed with tape end now Best secret das not pay for the damage I just lost my money and please think 10 times before you ordering anything by Best secret

Changing prices daily

Changing prices daily hoping the consumer does not find out Third time now Next to that I ordered a Vase been delivered shattered twice After the first time I contacted costumerservice they ensured me that it would be packed properly And behold another broken vase Very poor service

Zeer slechte klantenservice slechte winkelervaring

Bestsecret nl - This is one of the most customer-unfriendly and irresponsible webshops working in Europe They sent me a sweater with a big plastic security tag attached to it When I complained their customer service representative rudely responded that I am welcome to just search for a local shop in order to remove it Rude and unhelpful Zeer slechte klantenservice slechte winkelervaring

Something went wrong with the delivery

Something went wrong with the delivery of my order Thereafter it was only possible for me to receive a reimbursement It was somehow technically impossible to just send it again The painting I wanted never appeared on your website again In short this is a very poor experience