


Based on authentic user experiences
Bart
6731 reviews
N/A
10 months ago
They sell things at their original
They sell things at their original price with fake discounts it s a scam E g something in the shop is listed at 200 with 50 off so the price comes to 100 However if you look up the product at a normal vendor the real price is 100 not 200
Natalia Biancha Hurtado
6731 reviews
N/A
10 months ago
First purchase and it was disappointing
My first experience and it has been very disappointing I received the dress I wanted for my degree ceremony in conditions I never thought possible The size is somewhat larger than normal since I usually make purchases online and I am always a size L this could be indicated in the comments then today I received an email from customer service in which they request a video or photos I try to send it and bounces We couldn t deliver your message I just hope to have the amount paid back soon I m not sure if I will try to make a purchase again As of today 05 03 2024 I have followed your instructions according to your response and I have obtained the same result We couldn t deliver your message To the mail service bestsecret We couldn t deliver your message The garment was returned I hope to have my refund soon and without a doubt I will not buy or recommend it again
Agnese Strazdi a
6731 reviews
N/A
10 months ago
They are not returning my refund and
They are not returning my refund and it s already past the period they should have done it The support is also useless as all they can say is to contact your credit card issuer
Anton
6731 reviews
N/A
10 months ago
Unexpected bad service
I made an order with an extra 10 procent discount Via the wheel of fortune they have last couple of weeks nice The order was sent by DHL but my order was sorted incorrectly by DHL so it was on hold and therefor I never received it DHL told me that the seller has to contact them for additional information I contact Best Secret about this and they said they would start an investigation that might take 2 weeks Luckily I got a reply after a couple days saying they contacted DHL and asked for more information and that they transferred my money back to my account I then asked but what about my order Answer when DHL sent it back to them it will go back in stock so I need to keep an eye on their website This means if I m lucky I can rebuy my own order again of course for a higher price They can t resent my order was the answer
Mark
6731 reviews
N/A
10 months ago
Terrible customer service
Terrible customer service I used to order quite a lot from best secret this time i had to return 2 things because they were damaged Took me 1 5 months to send them back due to an isue on the return page After that they only refunded 1 product They will not send a refund for the other product this is basicly theft The emails of the customer service are also one of the wors i ve ever seen They are not reading their emails and respond with a standard mail They lost me as a customer Also the quality is horrible lately do not shop here
Ingrid Zhang
6731 reviews
N/A
10 months ago
No money returned
2 returns made but not returning any money so far Called them the service department only says they will pass the information But as far as I can feel they are just scam If you consider buying anything from them Don t do
Natalia Orlova
6731 reviews
N/A
10 months ago
very very bad service
very very bad service you can not trust them I ordered 2 things received only one the box was opened en sealed with tape end now Best secret das not pay for the damage I just lost my money and please think 10 times before you ordering anything by Best secret
ApparitionEW
6731 reviews
N/A
10 months ago
Changing prices daily
Changing prices daily hoping the consumer does not find out Third time now Next to that I ordered a Vase been delivered shattered twice After the first time I contacted costumerservice they ensured me that it would be packed properly And behold another broken vase Very poor service
Dennis Ioffe
6731 reviews
N/A
10 months ago
Zeer slechte klantenservice slechte winkelervaring
Bestsecret nl - This is one of the most customer-unfriendly and irresponsible webshops working in Europe They sent me a sweater with a big plastic security tag attached to it When I complained their customer service representative rudely responded that I am welcome to just search for a local shop in order to remove it Rude and unhelpful Zeer slechte klantenservice slechte winkelervaring
Rutger Vermeer
6731 reviews
N/A
10 months ago
Something went wrong with the delivery
Something went wrong with the delivery of my order Thereafter it was only possible for me to receive a reimbursement It was somehow technically impossible to just send it again The painting I wanted never appeared on your website again In short this is a very poor experience