Betcity Reviews

Weird terms and rude customer service

I made a deposit to use a promotion My transaction suddenly needed a second check According to customer service I would miss the promotion as the transaction would be approved after the promotion ended I asked for a refund of the transaction but this could not be done as you ll need use all your money in casino games before you can cash out again The customer service agent tried to blame me for not knowing the terms and causing the situation myself but there was no way I could ve known that a second check would be needed for the transaction and that that would cause me to miss out on the promotion

I still did not receive 150 euros refer a friend bonus

Since I became a member at BetCity I have joined the refer a friend program affiliate program Since then multiple of my friends signed up with my referral link every time a friend did this I received 50 euros Somehow the refer a friend program got canceled on the 25-04 without notifying the people using this including me At least two friends joined BetCity on the 24-04 I contacted customer support and they told me the refer-a-friend program got canceled on the 25-04 Then I told them that I had at least three friends signing up on the 24th so I should still receive 150 euros bonus cash Since then they are not responding to my emails and I have still received no bonus for signing up three people with their platform I am writing this review because I want to notify other people about my experience I don t think BetCity is a trustworthy platform and I would not recommend playing with them as they might keep your money BetCity please get in contact with me and solve this issue I still hope that we can work something out

You d have more success putting your money in a box filling it with vipers and trying to withdraw it from there

Many reviews on trustpilot point out that Betcity has fast withdrawals they re often written by somebody called Mario My experience is different from the Marios Fake reviews often try to turn the negatives into a positive Whilst depositing money is instantaneous withdrawals are no faster or slower than their competitors But that s when they actually pay In the vast majority of cases withdrawals are refused Leading to a game of eternal ping pong where the request has to be put in time and time again until it is eventually approved When raised with them on multiple occassions the answer is always the same - to point to a term buried in their terms and conditions that deposits need to be played around This is done regardless of whether deposits have been played around or whether somebody is withdrawing money over and above the deposit It is simply a standardised answers staff have been told to give for their frequent and random refusals to give customers their money Betcity runs a lot of promotions These of course cost money and that s paid for by two things Firstly the prices odds are generally marginally worse than competitors Secondly it s covered by the fact that these very often require deposits and due to the unclarity of the terms when customers deposit money and the fact they just refuse withdrawals somewhat randomly and staff don t generally know what the terms and conditions that they re quoting actually say customers can be duped That s no way to operate a business The promotions are generally credited to your account though In 6 months I had one that they did not For this I should have received 12 euros of free bets I also had an issue where there were problems in a Blackjack game and 8 euros worth of bets should clearly have been voided Given the volume I bet these should be trivial things to fix for any legitimate online casino Betcity launched an investigation in to the Blackjack issue which resulted in them listing what the cards were in 3 of the 8 hands I had pointed out and seemed surprised that I didn t consider that an investigation Ultimately I was credited with 10 euros for the free bet I should have received not 12 Which I pointed out and was credited another 10 euros later to be wrongly told I shouldn t have received any of it and so the difference was to cover the Blackjack issue Free bets are of course themselves a bit misleading They re not worth their face value but somewhere around half So 8 euros in free bets is not 8 euros in cash but they expected I d believe it was It makes they re attitude that all customers will blindly believe anything they re told by them crystal clear On complaining further my account was blocked without notification so that I couldn t play any more This of course means they gave me free bets part owed part alledged compensation for the dodgy Blackjack games that are only playable by them claimed that was sufficient compensation and then set about preventing me from using them in any case I take the opinion that that s exactly the same as admitting they owe compensation but then not giving it Given the serious trustworthyness issues I had of course removed all real cash I had deposited with them So playing was never on the table It s also a small amount of money But there is a principle here - if they do this to me they re doing it to others They re free not to take my business they weren t going to get any But the actions in regards to not paying out what they owe and the shadyness deception and trickery make it impossible to recommend them to others Sure you get good promotions but if you re not paying for those with bad odds you re paying with the fact that they re more likely than not not going to pay you your money or what they owe you You d have more success putting your money in a box filling it with vipers and trying to withdraw it from there It s pretty much the same thing

Worst company i have ever seen

Worst company i have ever seen if you play blackjack they using bots to buat your hand if you have 20 and need to get 21 for bust bot goes split and dealer take 21 several times then if you goes angry or yell them to scammer they ban you whole life even if you invest 20 k doesnt matter also fake lots of games and no bonus buy excuses is allways fake either

Finally won a 100 euro bet with playing

Finally won a 100 euro bet with playing black red Told me the betting amount was invalid Received the 100 back where it shouldve been 200 Scam site

my account is excluded from any promotion without any reason and explanation my account from any promotion without any reason and explanation

I registered the website 3 weeks ago and requested to change the bank information last weekend Afterwards the website exclude my account from any promotion without any reason and explanation It s not the first time they treating players like this They use the promotions to attract people to open accounts and get addictions but suddenly exclude any promotion It s really a shame

promo free bet

activated a promo bonus bet 50 get 20 had to bet 50 euro and should get a free bet of 20 euro i paced the 50 euro bet but did not receive the 20 euro free bet i contacted the customer support and they said that in order to get the free bet i can not activate the odds boost when placing the 50euro bet which i did not see in the terms of the promo when i read them mentioned this to customer and told them the only reason i placed the 50 euro bet is because of the free bet but they did not care and could not do anything for me worst betting site not user friendly in terms of layout and possibilities and the bad customer service only makes it worse

There is nothing more than other scamsino s

There is nothing more than other scamsino s Chance to win anything is about 00 1 When you get free spins the win is never higher than 25x Yes yes the answer from casino ginna be we are sorry but we have licence

Scammers you are

Scammers you are Ppl win and you don t pay them Lewis Hamilton won the race yesterday and I did place a bet on Lewis and you didn t pay me my money because the live result was that he didn t win at first Well He didn t win at first because the other guy cheated and was found out just right after that but your laws state that you only pay for live results even if they re a cheat I don t advise anyone to bet on these scammers here Shame on you and do not delete my review let ppl read it