Beterbed Reviews

Superfijne service

Perfecte keuze

Worst customer experience ever

Worst customer experience ever Order placed end September with expected delivery mid October Last week I asked for the refund 3 days later I received tracking info for my shipment without any other kind of communication In summary - Delivery time of 3 months instead of 3 weeks- Very unprofessional customer service that have made a lot of empty promises provided a lot of false conflicting information- Customer service was particularly unhelpful at providing relevant information i e estimated delivery date and kept blaming postNL and mattress manufacturer to justify their endless delay

Order never received nor any track trace link

I placed an order of two items with expected delivery date the next day I paid for the items and received an auto-reply that I would receive a postal delivery tracking link soon We are now 6 days on and I m yet to receive the postal delivery track trace link No sign of my order either There is also no response from this company other than automated emails when I m enquiring about my order If I don t hear from them soon I will cancel this order and request a refund which is a shame because the order concerned Christmas gifts for my children

Misleading Advertising on Assembly Services

I am extremely disappointed with this company The website clearly stated that mounting was included but they only delivered the boxes without any assembly When I called customer service to resolve the issue they informed me that assembly was not included with my order This discrepancy is unacceptable and misleading

Whatever could go wrong did go wrong

Multiple errors during the preparation of the quotation in-store wrong parts on the initial quotation incorrect e-mail address noted Day of delivery was postponed 2 times Upon final delivery and installation not all couplings were present and the installation team could not proceed to install the bed Need to wait another 2 weeks for final installation Good prices bad service

TERRIBLE SERVICE

I made an order in January and they ASSURED me that the bed would have been delivered this week Today I received an email saying that my order is not ready and the delivery has been postponed to MAY This is unacceptable since we don t have a bed right now and we have to buy a mattress to sleep on the floor I paid in advance part of the bed so I can t even cancel the order and buy from a serious company NEVER AGAIN

Blatantly breaking European GDPR Regulation

Do not provide Beter Bed with any personal details for a price quote After several emails back and forth with a request to remove my data conform GDPR the helpdesk confirmed all my data was removed A week later I am receiving personal promotional emails from Beter Bed again

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