Bettertrucks Reviews

Shady and won t communicate

ETA 12 24 Today five weeks since that second messed up delivery a customer support person emailed me -- to inform me that my shipment was recorded as delivered on November 11 In the first place NO It was delivered on November 21 and there are a string of emails between me and the company indicating that This person either can t read or didn t bother to do their research -- or someone is LYING Also do they SERIOUSLY think that a five week response to a delivery problem involving perishable food is reasonable Someone isn t even using their head ---Since January I have had 5 shipments of seafood from a specific vendor in Alaska that have shipped via BetterTrucks In April a shipment was received into the Minneapolis Hub and from there was to come to me in a northwestern suburb of Minneapolis 30 miles away Rather they sent it to Detroit Michigan Needless to say when it got to me the next day it was spoiled and had to be destroyed Today again a shipment arrived to the Minneapolis hub It sat there for 9 hours before it went out for delivery It has been out for delivery now for more than 3 hours and according to their tracking map which may or may not be accurate it went 40 miles past my city and has been sitting up in a small town for 3 hours without moving From previous experience it seems they don t use company trucks but private drivers and their vehicles so for all I know it s sitting in someone s driveway Better Trucks refuses to take phone calls They will not answer emails There is NO way to communicate with them Why they are still in business is beyond me They offer no help no support not even the courtesy of a response They used to have a chat support but they have eliminated that now also Beware This place is shady They deserve the F that the BBB has given them