Betterup Reviews

BETTER OFF WITHOUT BETTERUP

In July 2023 I tried to set up ONE counseling session for a friend with Betterup A date and time was arranged but the counselor never called Neither my friend nor I was contacted about why no session had taken place I emailed the company and warned them not to dare charge me because no service had been provided but Betterup charged my credit card anyway My credit card company looked into the matter found in my favor and credited my account with the amount of the charge for one session Unfortunately Betterup continued to charge me monthly and the credit card company indicated I would have to work things out myself with Betterup I called the number provided to me by the credit card company 415-454-0140 and was greeted by a recorded message indicating that phone was only checked periodically and to leave a message I did leave a message asking someone to get back to me so that this situation could be resolved Kristina representing Betterup emailed me and indicated we re not able to provide any support by phone strange for a company that offers counseling by phone The only thing I was offered was a COACH They were offeing ME counseling to help me solve my problem with Betterup Of course I would have been charged for that also Betterup continued to charge my credit card for an additional total of 1116 00 A bank representative finally advised me to cancel my credit card and to request a new one which I did This practice MUST be illegal and the public needs to be alerted to this disreputable company

Short Sessions and Rigid Policy

Review My coach was average but unfortunately the materials assignments didn t unlock any progress for me personally But the biggest problems were the 30-minute sessions and the subscription model Short Sessions Too brief to get into the heart of any issue and there s no prep beforehand Need to pay more for more time Lost Sessions If you don t use session credits within 30 days you LOSE them I paid 160 and got nothing no coaching reimbursement or rescheduling option This seems predatory and I don t recommend Betterup

strangely abusive

This was not a good experience the sales pitch is aggressive it is verging on predatory for sure I almost commited to a package but got cold feet when it felt like I was speaking to someone selling me internet package and not mental health coaching I am glad I backed out because I read reviews by former employees and it didn t look good and also hi lighted the poor pay pressure to sell and lay offs and that they pay Prince Harry over a million dollars a year and he seems like a mental mess so I can t imagine what that money is for it would be better used on the staff or bring the price down I guess you always need to be careful with services so heavily advertised on social media

I was trying to sign up to this

I was trying to sign up to this company When I found out that Prince Harry was in charge This definitely changed my mind if he can t get help for his mental health how can he give advice to others

Pricing model appears very predatory

Pricing model appears very predatory Also Prince Harry s involvement is not appealing to me

Fraud

Fraud - automatically was signed up for a subscription that I did not authorize

prince harry no thanks

signed up then cancelled when i see that prince harry is involved i cant understand why someone with such a toxic relationship with his and his wifes own family could have anything to do with a mental health app

It really helped me

It really helped me As a former employee you are going to get disgruntled employees who leave an opinion that is negative My time there was good and it was a stepping stone to the great job I have now