


Devon Holiday Parks | Caravan Sites | Holidays near Torquay
Based on authentic user experiences
Neil
6731 reviews
N/A
8 months ago
Worst experience I have ever had
Spent 10hours travelling to beverley Park towing a caravan for a 12 day holiday that coincide with my daughters 14th birthday when we arrived at the site we checked in and were escorted to a pitchThe so called pitch was actually on the road and was the entrance to the storage area for caravans the so called pitch was not big enough to put the awning up and or park our car There was a car parked on part of our so called pitch and we were told that it may take some time understanding that this was no fault of the guy who had escorted us he advised us to speak to reception myself and my wife went to reception were there were 2 lady s we explained about the car and the lack of space and the fact that it want even a pitch the so called head receptionist told us adamantly their was no other pitches available she then proceeded to go to the back office as she was leaving her seat we were told on no uncertain terms that she had worked there for 23 years and we basically should not have questioned her She returned a few minutes later to say the reservation manager had said there was 1 pitch available but they only used it in extreme emergencys I then asked to speak to this reservation manager with also angered the head receptionist but she did come and speak to me We went to look at the emergency pitch nut this was literally had bins stored on 1 side and stunk obviously and swarming with flies I returned to speak to so called manager who then accused me of being rude to her head receptionist I asked her to view the cc tv but she refused and said I was being awkward I said I hadn t paid 900 for a so called pitch that was basically the road She showed no concern about the children or the fact of how far we travelled and basically told we should just have a refund We had to leave the site with 2 children devastated crying in the car We couldn t find another site and made the decision to travel home On the way home I called their helpline and spoke to a senior manager who then also accused me of being rude to the receptionist and that the second pitch that was offered to us that was only used in extreme emergency was actually one of their most popular pitches The point I think I m trying to get across is that they have absolutely no customer service skills and seem only concerned with there holiday homes and lodges I am 54 years old and I can truly say that this is the worst experience I have ever had on my life and would not wish it to ever happen to anyone else
Locke
6731 reviews
N/A
8 months ago
If I could give zero I would
If I could give zero I would I ve been coming here for 35 years Since it s new ownership The Jeavons Family they are utterly ruthless with your money you never see a penny of it again when something goes wrong I booked and paid for a pitch T38 which is not suitable for a motorhome nobody advised me of this Why But they still allowed me to book and pay extra for it Upon arrival the level of the pitch was too severe to stay I even had my neighbours help me on ramps etc Nothing worked I noticed I had tourers either side of me even they said they also struggled but managed to get level with the legs and were not pleased I can t believe I was allowed to pay for this pitch Unacceptable My dogs couldn t stand well and even I was uncomfortable at such a slant I called reception and was moved to a level pitch 87 I m now on the bottom corner of the bottom field I m now level but now I m so far away from the amenities that me and my senior dogs can t even get to the jetty It s uphill also from where I am I couldn t even drive up and park Your car park was full constantly I even struggled to check in I had no option but to leave as we were now stuck at the far bottom corner of site Trapped almost Another 5 hour journey back home I m absolutely devastated that we didnt get our holiday which cost over 210 for 3 nights I ve been coming to Beverley for 35 years Never have I had to leave As expected i received an email full of apologies but no offer of a refund Other costs go into booking a holiday I still had to pay fuel and my pet sitter for my cats But unfortunately Beverley Park are not bothered in the slightest Mobility issues are not taken into consideration on this site so beware and they will put you anywhere I have no words I won t ever be returning again
Stephen
6731 reviews
N/A
8 months ago
Smell of drugs being smoked dog
Smell of drugs being smoked dog excrement on our pitch we travelled six hours round trip to stay here after a few days started smelling strongly of someone smoking drugs and one morning dog excrement on our pitch because dogs allowed to walk anywhere on site had to leave two days early very disappointing experience
Rachael Crawford
6731 reviews
N/A
8 months ago
We paid 4384 for our holiday at
We paid 4384 for our holiday at Beverley holidays we have never paid so much for such inadequate accommodation It began by the description of the holiday not stating there was a sharp decline incline when coming and going from the lodge One of our party has mobility issues and this was a big struggle for him They offered him a caravan on the other side of the park on his own for an additional charge but this was not suitable as this was meant to be a family holiday and we could not leave him on his own The inside of the lodge is described as light and airy and stylish I m unsure as to when their style dates from it certainly is not from recent times in our opinion The double glazed windows had several panes of glass that had blown and you could not see properly out of them The main bedroom s carpet smelt strongly of dog when we arrived I appreciate that this is a dog friendly rental however if the lodge had been cleaned adequately there should have been no residual smell from the previous occupants pets D cor inside was tired and dated and was not like a home from home and the runner at the foot of the bed in the main bedroom had stains on the underneath of it We will not be returning in the future and have had to put it down to a very costly mistake
sarah n
6731 reviews
N/A
8 months ago
Shocking that this business would
Shocking that this business would rather lose out altogether than be flexible with what days I m allowed to stay there You have been warned make sure to book your stay when THEY say you can
Stacey Hobbs
6731 reviews
N/A
8 months ago
Avoid booking holiday at Beverley Holidays
Facilities will now cost 220 for a family of 6 or 280 for a family of 8 staying on this site for a week It is a sad shame that this caravan park are looking to cash in during our current economic climate when guests like us are just looking to return after spending many holidays on this site The price for facility passes last year was a maximum of 64 for a family of 8 How has this increased from 64 to 280 We have tried to communicate with the managers on site about this barbaric increase However their lack of integrity and unethical approach to customer service has left us with no other choice but to look elsewhere for our holiday Luckily we landed on Hoburne Devon Bay website and wow what a difference in customer service and facility passes are 60 for a family of 8 for a week Stay away from Beverley Park
Mr gregory
6731 reviews
N/A
8 months ago
We booked premium van and not dog
We booked premium van and not dog friendly we got standard van and dog friendly when complaining we were told all vans were different what Also thought we would have fish and chips after long day what a disappointment frozen fish and chips probably from Iceland rubbish
Wxxxxx
6731 reviews
N/A
8 months ago
3 day fun break became a nitemare Dog attack
3 day fun break became a nitemare Day1 - Dog crap on pitch and n drain to water tap hygiene risk disgusting Day 2- Bar staff overbilling in starlight bar twice trying it on with wife JokersDay 3 - Attacked by doberman at 540am cuts to myself on route to water tap 4 hours on A E in morning ruined my holiday Management did not remove dog or owners till 24 hours later though risk to public safety and children NOT ACCEPTABLE They don t give a f xxx about customer safety Lawyers Health Safety Exec Torbay council Press will be in touch Only a linked in message and Instagram DM to Director Response- please do not discuss this with other customers Excuse me Public safety no dog muzzle read dangerous dogs act
Julie Green
6731 reviews
N/A
8 months ago
Beautiful place with stunning veiws but never agin
Beautiful place with stunning veiw Spent a week in our Moho from 25th Jan to 1Feb Not that cheap 224 this was adding our dog to the cost When we were given our pitch at the top of the hill the receptionist said sorry were renovating on shower block by you so you will have to use the one at the bottom of the hill Only 3 other moterhomes on site and when I went in to ask to move near the shower blocks they wanted me to pay a further 7 50 Not only did you have the workmen right behind us nothing is open on site I said this but still an upgrade no thank you My husband used the shower bloke once freezing cold and shower cold Back to the van then Waste of money
Brook
6731 reviews
N/A
8 months ago
Second time I ve stayed and everything
Second time I ve stayed and everything was fantastic Loved every minute