Based on authentic user experiences
katie lockwood
6731 reviews
N/A
5 months ago
Purchased a small double bed in June
Purchased a small double bed in June 22 was given large discount for paying cash Bobby was friendly and helpful Bed was arranged to be delivered with 2 man installation service I paid an extra 40 for this service On the day Bobby called me to say the headboard was not with the bed and gave me the option of delaying delivery however we had no bed so this was not an option Bed came and was taken upstairs by 2 men minus headboard I noted the base of the bed was very flimsy and dipped once mattress was on top making the Mattress very hard down the centre where the wooden plank in on the base Called Bobby next day to advise and state this made the mattress very hard Bobby asked for photos which I sent however he did not think this was an issue and said it s nothing to do with him The headboard was delivered by him a week later he refused to bring this in to my house and fit it he told me that previous customers had taken him to court so he was not allowed in the house As I unwrapped the headboard I notes a hole in the material and informed Bobby immediately same day along with a photo Again Bobby said this was a manufacturing issue not his issue and they had closed down for 2 weeks Bobby has since ignored all my calls letters and recorded delivery letter that warmed of letter before court I have also commented on his Facebook site which he has ignored It is now March 23 the headboard is still in original wrapping and the issue is not resolved Bobby will not answer my calls The bed and mattress is very poor quantity the stitching coming out of the mattress base of bed dipping and no headboard The total cost is 440 cash I am now having to pursue this via court I would strongly advise anyone to give this company a very wide birth Very poor quality bed and non existent customer service Avoid at all costs I wish I had never stepped foot in this warehouse and parted with my money Go to a reputable dealer Happy for Bobby to respond before we go to court
Mark Taylor
6731 reviews
N/A
5 months ago
Avoid at all costs
Bought a single mattress a week ago tried to return today all in original packaging unopened and unused I paid 70 cash and had a receipt which stated I could return the goods for a refund within 30 days this is definitely not the case apparently that only applies to online purchases No where on the receipt does it state that In the end I was told he was doing me a favor by giving me 21 oh yeah deducting 49 for carriage Laughable carriage to where I picked it up and dropped it off He will no doubt sell the mattress again for full price to an unwittingly customer Read the T Cs guys and make sure you know where you stand before buying from these people Absolute zero points for Customer service be warned
Natalie Winstanley
6731 reviews
N/A
5 months ago
Brilliant service from start to finish
I ordered a king size mattress online and the following day received a phone call from the owner telling me he had processed the order through and that delivery would be made the following week The mattress is fantastic quality and the customer service has been brilliant from start to finish I would highly recommend BF beds
Maxine Harris
6731 reviews
N/A
5 months ago
The man so helpful
The man so helpful From start to finish the whole experience was fantastic I ordered the bed to be delivered to Essex Bobby was in constant contact and was available to speak to almost immediately for any questions or queries that I had Lovely bed and mattress Would definitely recommend and would most certainly use again Some of the big companies could learn a lot from this company s customer service skills