Bigbasket Reviews

Expired Stale products being delivered

Since some time Big Basket is delivering Expired products and we can t trust to place an order when away from Home This has become a trend and seems like it s being done intentionally assuming that Customers will rarely check for expiry dates and they want to get rid of stale products

Horrible customer care

Horrible customer care i have had no help from them They said to send email to get OTP but it never works I have lost my login and kept asking for help but the helpline got me frustrated and unsatisfied to the core Thanks a million

OVERALL WORST SERVICE

If by chance they don t get connected in 1 or 2 calls over the phone with customers they just cancel the order immediately and scheduled next they After calling their customer support team also they don t assist only gives filthy excuses Absolutely worst services overall and also their after sales support is very pathetic It determined me not to purchase anything in future from big-basket again or will never recommend or suggest anyone

Worst Customer Service and delay in delivery with partially order fulfilment

Hi Team This is my last official email due to lack of communication within your own team of operation or warehouse or between delivery agent and packaging department I have all the proof where in most of the orders either you took returned the product or else denied to delivery at last moment You always regret what you re doing with false information and advertisement that you have the product But in the end of the ast moment the scenario changed With an example of one of the cases where the delivery man came on its electric scooty having a total of three bags of my ordered items and rest one of others He didn t has any option to take one another order or big 50 or more than 50 littre bucket As a result he said sir the bucket was not provided and it s out of stock the supervisor said the same over the call Hence returned complete order I contacted one of your agent and she said the order can not deliver with this order and I can place another order if I can see on a page She also said she can not write anything back to me in written over an email because she has not assign any email id nor her department has any I tried to contact with her supervisor and now scenario changed he said the product is out of stock I said I can order but he said it s out of stock OOS Hence to proove I placed an order and he surprised Now he confirmed from warehouse and said it s OOS Within the call the price of this specific product got hiked upto 1400 I share this scenario to him and with his backend ir technical team or else on its own he reverse the amount of this product to the last price at what I ordered Surprisingly he is not accepting that price was changed by the team and hence I started a chat and shared screenshot with no success because he didn t want to accept So I ended up with this guy as well and hanged up the call Now due to their internally escalation and my order amount was in their custody They get back to me and called with two different lady girl and one person and try to understand the same complete scenario again and again with no success All are providing generic responses and explanations From the time this first incident was happened to me I placed many orders of the same product and mobile app my laptop pc allowing me to place an order without any hurdle This order will get rejected during the last hours of its packaging after seeing my name and account Still available but all agents saying the item is OOS or has technical issues If you re right then you should inform this on any of the following social media newspaper Television at your app at your websites or any other where customer usually visit because whenever it s call of customer to return escalation payment refund Complaint etc you use your own made policies to protect yourself So where is customer s rights Can you confirm if the customer has free time money mind energy person asset to waste on you and for your policies and business and negligence What s the customer s fault when he paid always in advance and try not escalate the cases take minor damage burst open package after paying full amount with close mount Should the customer run round and round due to your negligence and bad habits Is this kind of customer s service and support you provide to your customers to run your business or else your business is at now top notch and no one is competitor against you inside the market to provide more customer centric service The great thing is if customer faced such obstacles due to your business operation and management fauilure he can t cancel with proper resons because he has no option to select instead to cancel the order showing that customer wants to cancel his order on his own choice without any issues Secondly you don t have 1800 or 1860 free call He has to spend his own hard earned money to cry in front of you over a call to explain all the things from scratch and without any success Because you always says next time this will not happen but actually due to practice you have it happens Customer use online or e-commerce business due to lesser time availability and his own ease but with such frequent breakdowns and repeatedly hurting scenario really harass the customer and insult him or her I attached few of the evidence for you to check how Bigbasket BB run its business If needed will provide you more for sure with proof of its genuineness Here is the link of drive to check few of the evidence https drive google dot com drive folders slash 1JDLZzL5zbHAGj653yXQobh524mNhybhl Note please remove all brackets and use dot full stop where DOT mentioned post google and before com because site not allow to add link inside the box

I see my data is not safe with this app

I see my data is not safe with this app that s why I requested to blinkit app to delete my account After that I didn t receive any email or notification 2nd day I logged in my id and requested the same because I want to delete it I got a call from their customer care person he was also a normal mobile number he said your account had been deleted once you have created it again I said have you sent any notification or email that your account has been deleted how will the customer come to know he says now there is a new process we don t send email we call so I told him today who picked up his phone so you would not understand it I want to delete my account but he said it cannot be done so my What I want to say is that no one should create their own account because a small mistake can harm you on a large scale these apps are not at all safe they sell data

Pathetic Customer Care

I changed my mobile number and the service provider from Vodafone to Airtel and then the experience with their customer care to transfer the wallet balance to new mobile number started They have hired one of most unprofessional people for customer care and therefore after many emails to them I decided to forego the wallet balance

Huge let down in service

Third order of Bbasket went wrong and it is very disappointing to know that a brand like Tata is clearly wrong hands of management Other online vendors like Zepto are doing excellent compared to this one I am regular online purchaser for vegs and groceries Bbasket ensures there will atleast two items rotten or damaged packing of the items There is clearly no QC done However there is refund but perishable items that have shorter expiry date is not returnable after 48hrs On the other hand if your packet is close to expiry and you miss checking the veg then you are at a loss because the item would already be in last stage Almost stale product

After raising multiple grievances with

After raising multiple grievances with Big Basket s customer service team I have understood that they don t care for customer issues I have even escalated to the customer service supervisor multiple times unfortunately I have left the brand I loved for long and moved to new grocery supplier

After being associated with BB brand

After being associated with BB brand for many years feels bad with the service they have been providing lately Thank you BB Moved to Flipkart who are providing better price and service