Bigbluecover Reviews

Booked holiday insurance through this

Booked holiday insurance through this company and will never use again My holiday was cancelled due to Covid 19 i contacted them to ask to move insurance to another date or a refund and was denied both requests Another money grabbing firm that does not think of its customers

I would never use this company again

I would never use this company again because the service is unbelievably bad I ve been trying to change my travel dates but they don t answer the phone because their dialling system to speak to the right department has been disconnected I ve emailed them several times but no one gets back to you It s a big con and they should be held to task I will be contacting the ombudsman to complain DO NOT USE THIS COMPANY

Racketeers Avoid avoid avoid

Basically a scammy fraudulent company that opt you in to renewals without permission and then refuse to answer contacts Renewals can only be removed through a link buried in their FAQs Should be prosecutedLink is here rockinsurance dot com forward slash autorenew Although I have no confirmation of any kind that the policy has even been removed

Insurance claim for holiday

I have been trying to make a claim with company since march 2020 I have emailed them numerous times and i get the same message back I am taking this to the financial ombudsman

Worst customer service ever

Had my may holiday cancelled 2020 due to COVID 19 so we booked for the same dates in may 2021 I contacted this useless company to ask them to just change the dates all this was long before the first holiday dates At first I had an email saying they would be in touch should be ok I then didn t hear from them for months when I did they could not transfer to any dates after April 2021 So I said fine could they then refund me my payment at this they offered me less than a quarter of the price back So I phoned to make a complaint after holding on for almost 2 hours I was finally offered as a gesture of goodwill they said half my money back Again I sad no I wanted full payment as none of this was down to any fault of mine They then wrote said they would not be changing the offer but I could go to the ombudsman which I did Again after a long wait they said they have looked at it was referring it back to the insurance company since then nothing not a word I wouldn t mind the 2 weeks cover cost 22 which will not break me or them but on principle I want my full payment refunded but somehow I can t see it happening I would hate to think if I had gone on holiday needed to claim what would have happened This must be the worst customer service I have ever had AVOID AT ALL COST

Buyers beware

Worst company ever auto renew bordering on fraudulent phone them and expect to be on hold over an hour try to cancel online and they don t recognize your policy number or details this is a well rehearsed conBe very careful about dealing with this company

They are owned by Rock Insurance whom

They are owned by Rock Insurance whom are their customer services provider They never answer any emails They just want you to pay the premium and never deal with you again

Claim processing is very slow Avoid

Had to make a claim on the insurance back in the beginning of April and the claim has not been processed yet

Wished I d checked this site before paying

Wished Id check this site before paying for cover Seemed too cheap to be true No communications once policy issued no response to emails no confidence they would provide service if needed but can t cancel Today 19 7 2022 website not reachable and no FB page either DONT RISK IT