Bigchange Reviews

Big Change helps us to change

We have used Big Change for over 7 years now and have stayed with them for this period of time as their system is easy to use and have never had any issues with reliability It is important in our industry courier and transport that we can track our vehicles to keep our customers updated with the progress of their deliveries as and when required especially when it is time critical and the Big Change system allows us to relay this information immediately and with confidence We also use the system to monitor idling time and to ensure the drivers are utilized efficiently to enable us to keep our costs to a minimum I would recommend their services to anyone looking to keep an eye on their costs especially now with the ever increasing fuel costs etc

Big Change - Exellence

WME have been usng big change for the past 4 years and in this time the software has helped us to develop the service department of our business the software is easy to learn and very intuitive to use both in the back office on the hand held device the support provided from Big change is also fantastic from the onboarding team through to the road crew there is simply nothing that they will not strive to help achieve i cannot reccomend this system enough if you are looking for an all in one service management software package then this is the one to choose

This is the 2nd company I have brought

This is the 2nd company I have brought BigChange into for mechanical services It is nice when you implement a software change to hear the staff saying wow this is so much better or well that s easier The system is simple to use and extremely editable the nice thing about BC is that the systems simplicity means you can use all of the functions I have used systems in the past that are so complicated you only end up using 50 of the functionality The 5 year contract shouldn t be a problem if you are planning for the future as this platform will grow with you

Swapping to Big Change

We made the swap over to Big Change in 2022 as the all in one solution bringing together numerous programs we were using We have no regrets in moving to Big Change we are now using automation which automates the sending of job cards alerts are sent to clients when jobs have been scheduled which has saved hours every week in manually completing this task previously and improved our customer service We continue to grow with adding extra services Big Change offer There support team is also excellent

BigChange are fantastic and their

BigChange are fantastic and their customer service are always on hand to help which is why I have given a 5 star review The Job Watch system is easy to navigate in the office and for our engineers on the app

BigChange Outstanding

We have been using BigChange for 7 years now and every year its gets better The job cards are so easy to use and also create giving your clients what they need From integration with other platforms like Xero to the tracking of vehicles BigChange really does have it all I Have never used a CRM system that hits all aspects that you require and the support is excellent

BigChange is a fantastic one stop

BigChange is a fantastic one stop platform that enables us to run jobs invoice and resource workload staff efficiently Using the one platform also provides us with more accuracy with business performance by drilling down on data through Analytics and Reporting You can easily use the software as an off the shelf package but for us it provides greater flexibility by allowing us to build in a bespoke elements We could not achieve this without the assistance of our amazing BigChange contact Lizzie Personally working with Lizzie is a great experience and I really enjoy collaborating and designing new elements with her and seeing them finally realised and build in

Glad we took the plunge to switch over to BC

We took the bold decision to move over to Big Change in 2022 have seen the benefits of this in so many ways The support we receive from the roadcrew tech support is fantastic yes there are some areas I see could do with improving like all systems out there however the difference we have seen is they listen to suggestions some have already been added They keep us in the loop of development regularly The difference it has made to our scheduling outstanding works tracking is far superior to what we previously had Having the all in-one tracking app with stock control has been a key factor to it s success for us as a business Our accounts manager Oliver is very helpful and always on hand when I need help