Bigfishgames Reviews

NO problems

I have downloaded many games cheap and without any problems I m a member of the english club as downloading the english versions is a good traning for my english Ann Svarer DK

I want my money back

I want my money back I ve played the demos for Spellarium 5 and Laruaville 9 and liked the games After purchasing the full versions these could not be activated I ve written a few emails of complaint to BigFishGames only to be answered by a standard non-specific reply that in essence I should sort out the problem I was also given a replacement coupon which surprise surprise didn t help activating another new game Laruaville 10 I m not sure what are BigFishGames up to but I was not expecting to be a victim of a day-light robbery like this

12 days and counting without resolution Avoid BFG if you don t want disappointed kids who unable to play their games

Now at day 12 and counting trying to get 2 games to work Ryan keeps sending me standard help FAQ s to check all of which I have done before all of which I have told him about none of which work He clearly doesn t read what I tell him nor does he seem to care - each standard latter starts the same and is clearly cut and pasted from previous issues It is obvious that if a problem is not standard then BFG clearly do not have the technical ability to resolve the issues If you want to buy games to play now or in the near future go elsewhere because if there is a problem then BFG will not resolve it To avoid having unhappy kids buy your games elsewhere

Removes your account for their own mistakes

They deleted my account because of their own mistake they released a code and didn t specify it was a one time use then banned the users that used it My account that s several years ago is gone Never buy from them they can remove your account and games with their own fault because their terms and conditions allow them to do so

A company to be avoided

Big Fish Games do not store games They also blatantly give preferential treatment to American customers Anyone not American who changes devices is forced to pay for the games again The company calls complainants liars and laughs at complainants They do not read emails and the only response is a computer generated sorry you feel that way dismissal A company to be avoided

Continual problems and now I m trying

Continual problems and now I m trying to purchase a game Constantly told nothing in my cart or user account not recognised Customer support hahahaha give me instructions and not only does it not work IT UNINSTALLED ALL MY GAMES Can t install them because account not recognised try logging in with new password NOT RECOGNISED

BigFish will not let you change billing information

It is a shame that I cannot give Big Fish games zero stars I changed my bank account and went into my page to change my billing method I also bought a game and my payment was accepted However Big Fish keeps sending my bill to my old checking account and I have changed this information 4 times already The customer service is non-existent and after 10 years being a paid member I am cancelling my account

WE DON T CARE HAHAHAHAHAHAHAHAHAHA

Why ask what went wrong It s obvious you don t give a s t about it I ve gone to Resolver to get this nonsense with your non-existent LOL customer disservice You are unprofessional and running a way below standard site You should be ASHAMED

I would have given 0 stars if it were

I would have given 0 stars if it were an option I ve been a Big Fish member for nearly 15 years and am seriously concidering ending my membership They used to have at least one good pure HOGA hidden object game adventure a week often more than one Now we re lucky to see one month and most of them are misleading Many times it seems that there is a new game released by one of my favorite producers like Elephant games or MadHead only to find out they ve used an old title and put it on a silly solitaire game or something It s just getting hard to justify the membership price with the poor offerings lately