Bigredpowertools Reviews

Poor customer

Poor customer They look at you like you come to Rob them so you force to buy If you got warranty on a milwaukee you have to keep ringing them They had no clue what was going on Still haven t got my tool back from warranty over 8 month I just bought a new one from powertoolmate Cheap

They re as bad as the negative reviews suggest

The negative reviews say it all Do not ignore them I ordered a couple of impact wrenches and a few tools to go with them Took free 2-3 day shipping expecting them by the weekend Monday at the latest Monday I get a phone call from bigredpowertools to say dpd were returning my package to them No explanation no tracking number nothing I was assured that once my items were received they d be sent straight back out I contacted dpd who advised me no parcel had been collected for my address within the last 14-days From anywhere I called bigredpowertools for an explanation this time the guy on the phone let slip that dpd had never been booked for my order A much more likely explanation I asked them to cancel my order and ordered my tools from a different supplier which actually arrived next day from much further away that bigredpowertools would ve been sending them from Took another email and a few more days before I had confirmation that my order was being cancelled and another couple of days before they processed the refund and a few more days after that before the money appeared in my account Shoddy service and lies seem to be the best they can offer There is no way I shall ever be ordering from bigredpowertools again I strongly recommend you give them a wide birth too

Terrible customer service

Terrible customer service sent me a damaged level that s was also bent email several times no response never use again shame as my power tool are Milwaukee

Avoid this company at all costs

I placed an order well over a month ago I got promised that it would be here on 18 august which I then took a day off for the staff at this company couldn t be bothered to inform me that they didn t have the stock it seems to me that this company has no stock and is trying to sell things they don t have to then give you no information as little as possible so you forget about your order When you try to phone their costumer service number I was greeted by a very sarcastic and extremely unhelpful colleague who refused to give his name and offered no resolution to this issue When I asked about speaking to a more experienced manager I then got told no one was in the store which would suggest why no one is helpful rude down the phone Avoid this company at all cost

Scammers

Scammers I ordered an Item it s the M18CV-0 M18 COMPACT HAND VACnever arrived never responded had to contact Paypal to refund me Avoid them

No customer care at all

No customer care at all Tool became faulty after three weeks They tried to push me to warranty rather than take responsibility

untrustworthy

Ordered some tools and paid extra for next day delivery Took 48 hours to get the tools complained and was told it was only Mon-Fri Nowhere on their site did it say this but they still took the payment I asked for a refund and was told we will not be issuing any refund for carriage The last time I order from them and will be letting other trades I know not to bother either

I d give a zero stars if I could - AVOID

I d give a zero stars if I could AVOID Avoid this company like the plague Twice over a couple of years I have tried to order something from them and it s never arrived Contacted them via their website where they seemed to be helpful at first but nearly two weeks later still not follow up and no sign of my order Shocking