Bigscoots Reviews

Great service

Great service thank you Paul from A Luxury Travel Blog

UPDATED Review

UPDATE 24 Mar 2023I changed my review from 3 to 5 stars as the company has been great so far so I am updating my review There hasn t been any downtime and they are helpful when needed UPDATE 23 Aug 2022I changed this review from 1 star to 3 stars as the CEO has contacted me explained me that this was an extraordinary event that only affected my server and it will not happen again He also offered 3 months free They have been ok up until this event which is why I am updating the review and if it doesn t happen again I will revise it Aug 11 2022Do not fall for the 99 99 Uptime Guarantee Both of my websites are down for more than 5 hours and nobody is doing anything to resolve this A refund of a month s fee is worthless when your sites are down for that long I m losing a lot more than their monthly fee

Been with them for a few years now

Been with them for a few years now with a VPS packageNo server outages I often mess things up on my server lol but the support is quick to resolveSuper reliable honestly great host

I have been with Bigscoots for 2 years

I have been with Bigscoots for 2 years now after moving from Kinsta They are the premium option for sure when it comes to performance The customer service is just slightly behind Kinsta who have a very high standard but when called upon can go above and beyond to fix bugs Justin and Scott the owners are guns

Amazing support - Bigscoots customer since 2015

We have been with Bigscoots since February 8th 2015 I decided to move us over from Hostgator after they were bought by EIG and years of great service went down the pan overnight We are a digital marketing agency and we host our clients sites so it is imperative not just for our own business but also for the sites we host to find not just a good host but a great reliable host Bigscoots was not a name I had ever heard of but all the comments I found online on hosting forums kept mentioning them and their awesome support What really matters with a hosting company is not what happens when things are working it is what happens when they are not BigScoots has always delivered We have had a handful of issues over those 8 years and the support is always there Not long after moving we moved off a VPS The switch over to a dedicated server was painless The support has remained as awesome all the way through Justin Scott and the rest of the team are super responsive and you get a reply on their ticket system very quickly We have used many hosting companies in our line of work and we have not used one better than BigScoots Whenever possible we move all of our customers onto our hosting Every time we can offer fast reliable hosting that we know will just work There are cheaper options out there but you get what you pay for with hosting If you go for the cheapest solution out there don t expect fantastic support I would rather have awesome support anytime as a website that is constantly down will cause your business to lose more money than you ever saved with cheaper hosting If your website is always down it will also lose trust You can t buy that back

Simply exceptional service

I have three websites that I host with Big Scoots and honestly the service is exceptional I am awful with Wordpress and they ve even gone out of their way to help me I always get a response within 5 minutes and they always sort the issue Not only that but if my website is down they alert me straight away I ve worked with many website hosts they re by far the BEST No comparison in my opinion Best regards Becky

BigScoots redefines WordPress hosting

BigScoots redefines WordPress hosting with unparalleled customer service Unlike typical providers they offer deep-dive troubleshooting and proactive monitoring resolving issues often before you re even aware Migrations are fully managed for you I can t say enough positive things They re a game-changer in the web hosting realm

I recently migrated my website from hostgator

I recently migrated my website to Big Scoots and couldn t be happier with my decision to switch Big Scoots support has been nothing short of spectacular First the migration was incredibly fast and easy And my site already performs better on Big Scoots And second this is a biggie I was having an issue with one of my WP plug ins but the vendor couldn t replicate the issue and suggested it was due to other plug-ins I submitted a support ticket to Big Scoots to see if they could help And Dean quickly responded by providing specific error detail to share with my vendor that showed it was indeed their issue And guess what The detail that Dean provided meant my vendor took ownership of the issue and was able to create a fix within a few days Huge fan of Big Scoots

Incredible hosting service

Have been using this company for hosting for over a year now The transition was easy and smooth and after botched transfers with other companies in the past that is very important The service has been excellent but where they truly go above and beyond is with customer support I often send in questions or ask for their help and they always reply immediately and with the solutions I need Cannot recommend them enough