


Stock Photos, Images, Vectors - Stock Videos, Footage | Bigstock
Based on authentic user experiences
scott
6727 reviews
N/A
1 year ago
Awful company
Awful company pretty sure its scam
Byron
6727 reviews
N/A
1 year ago
Big Stock Photo are deceitful thieves STAY AWAY
My friend once signed up to use Big Stock Photo but he didn t have a credit card so he used mine He recommended I try it I then filled in my information to try the 7 day free trial but it said I had used the trial before I presumed this was because my credit card had been used by my friend I therefore entered in my information again with a new credit card I then got charged 79 without the free trial So I then emailed their customer service The customer service then replied with this Since you were already enrolled in a free trial a second trial could not be utilized If a user tries to enroll in a second free trial the trial check-out page will state that we only provide 1 free trial per customer and will be charged for a paid plan if they continue Before you proceed to sign up the page specifies what plan you are getting A copy of this page is attached for your review Since you completed the purchase this subscription was added to the account Under our Terms of Service subscription plans are non-refundable so we are unable to issue a refund for this agreed to month of subscription time The auto-billing has been cancelled though so that when it ends on February 11 2020 at 1 38 14 AM EST your plan will simply end and not renew So even after I explained and asked for a refund they refused This is extremely unreasonable I haven t used their service at all yet but they charged 79 When you sign up the page changed so little that it is not noticeable that the small writing has changed - so you cannot notice it I canceled IMMEDIATELY and emailed then IMMEDIATELY to rectify the situation If this is how BigStockPhoto com runs their business then you should definitely STAY AWAY because they obviously try to trick their customers and then keep your money I will now have to go to my credit card company to cancel the payment and show them the screen shots that say 7 DAY FREE TRIAL If BigStockPhoto do not want to do the right thing for their customers then I have no choice but to leave this review wherever I can to teach people about their deceitful practices
Tom Belle
6727 reviews
N/A
1 year ago
bad company of shutterstock
bad company of shutterstock Stay away it costs you money and is completely useless
GINA NICHOLS
6727 reviews
N/A
1 year ago
I still haven t received my package
I still haven t received my package threw this company and they took my money and delivered my package to another state
Danielle Booysen
6727 reviews
N/A
1 year ago
Nice photos but free trial is a scam
Oh Big Stock You ve screwed me over just like you did so many other people here I sincerely hope that the money you steal from customers at least go to the photographers and artists To compare you to say Adobe I signed up for a free Spark Post trial right when I signed up with you for the same I managed to cancel my Adobe subscription today within a minute of setting out to do so and wasn t charged The free trial conditions are the same except for the fact that they honour their agreement and you didn t I ve set up a dispute via Monzo the card associated with this account I expect a refund within 7-8 days In some similar reviews responses I saw that you quoted some small print BS that s apparently beneath the Start Downloading button about credit cards being charged 3 days before your renewal date Firstly where is this elusive info that none of us saw The info that you focus on propagating is Cancel any time Secondly if in fact you did place that info at 8px somewhere on your site then the 1 week free trial isn t quite a week is it It s more like a 4 day free trial and you can download 3 days still after canceling I hope you re proud Amazing that so many people experience the same thing but all you can say is you d clarify things not fix them 79 is a LOT of money for some people especially the ones who sign up for free trials - they usually need that money Just to repeat my direct messages to you I did try to cancel since yesterday but the site bugged out on me
LjS
6727 reviews
N/A
1 year ago
A free trial that is anything but
A reasonable to good selection of photographs and the offer of a free trial is great Unfortunately though I cancelled my subscription in plenty of time they still billed me for the first month I contacted Bigstock to question this and they have ignored my contact A rather disappointing experience and I would certainly not recommend this company to anyone
john vlahidis
6727 reviews
N/A
1 year ago
Is like an unmanned ghost ship
Is like an unmanned ghost ship over years sailing in the stock photos sea No one in office No support few sales LoL Iam contributor -Is anybody here Only Echo reply
tomjung
6727 reviews
N/A
1 year ago
Beware of Company
Beware of Company The services was decent when I used it I cancelled my subscription in April 2020 It s Dec 2020 and they have charged my credit card every month and are refusing to give a refund and offered a future credit They have committed theft
Robin Antony
6727 reviews
N/A
1 year ago
Fairly pointless agency
Fairly pointless agency As a contributor the AI approver rejects pretty much everything with a little artistry applied Not worth bothering with
J S
6727 reviews
N/A
1 year ago
It s rigged to take your money even when you cancel scammer
Like others here I cancelled my subscription didn t receive a confirmation message but on screen it said it was cancelled I later found out that they were still charging me when I raised the issue with them they told me it was in the terms and conditions that they do not refund and that there was no proof that I had cancelled They still didn t send out any confirmation of cancellation I d asked them to remove my payment details to which they didn t respond They gave me extra credit to use in future but from the experience I m staying well away from them I ll use a different stock supplier in future and check here first All this happened June 2020 I just came across the email I sent them so thought I d have a look here