Bikebiz - Sydney's #1 Motorbike Dealer & Motorcycle Accessories Shop
Based on authentic user experiences
Nidhin Mathew
6730 reviews
N/A
9 months ago
I recently purchased a used BMW from
I recently purchased a used BMW from Bikebiz and unfortunately the bike broke down on the way home due to a battery issue While I appreciate the staff s friendliness and professionalism especially the sales manager who promptly replaced the battery the overall experience left me disappointed The biggest issue was the lack of a cooling-off period Even after just one day of owning the bike there was no option to return it if unsatisfied with the quality When I inquired about trading the bike back in the price offered by Bikebiz was shockingly low even within a few days of purchase To my surprise other dealers like MCA offered a significantly better trade-in value for the same bike I had just bought from Bikebiz Additionally Bikebiz seems to maintain a high margin on trade-ins and doesn t provide much flexibility on discounts or incentives like registration or transfer fees By comparison dealers such as Peter Stevens have been more accommodating offering discounts and including registration and transfer costs as part of the deal This customer-friendly approach makes a big difference in the overall buying experience While I ve been a loyal customer this experience has definitely influenced my future purchasing decisions I hope Bikebiz reviews their pricing and trade-in policies to improve customer satisfaction
Ramitha Silva
6730 reviews
N/A
9 months ago
Before making a decision
Before making a decision I visited BikeBiz to demo both the MT-07 HO and the MT-09 Surprisingly the sales guy informed me that I could only demo one bike What kind of sales policy is that It was disappointing but I went ahead and chose to demo the MT-09 Then things got even worse The sales guy took my bank card and my international driver s license walked away to his desk and consulted another salesperson When he returned he told me that they don t allow people with international licenses to demo their motorcycles To add insult to injury they let a young rider with an L plate demo a Yamaha R150M right in front of me The inconsistency and unfairness were beyond frustrating My advice Walk away from this place and find a dealership that values its customers If this is how they treat potential buyers I can t imagine how poorly they treat existing customers when something goes wrong For comparison here s what other companies have done ducati allowed me to test ride their demo bikes just last week peterstevens in Melbourne not only let me demo their motorcycles but they also fully refunded me for a bike I purchased in 2019 due to a rectifier fault subaru and landrover both allowed me to test drive their demo cars before making a purchase with Land rover These companies are all professional and customer-centric Something bikebiz clearly is not LikeComment