Bikebox-shop Reviews

Zero communication order cancelled for no reason

Made an order didn t hear from Bikebox for over a week Wrote to them an email to follow up still no reply Then all of a sudden my order was cancelled Will not order from them again

Do not recommend - slow to respond and poor customer service I will not be buying from here again

I can not recommend this shop to anyone I ve made only one purchase and had the following happen when buying a bike 1 They say they price match other German shops but when I tried to get a price match from a store that was within their requirements I was told We re not going to discount that bike any further I could understand if the other website did not meet their strict requirements but they just said no because they didn t want to sell it for less which makes me question why even have a price match program 2 Not only did they not price match they actually RAISED the price of the bike the next day3 I ordered the bike and paid immediately thinking that would speed things up When I ordered the website said the bike was in stock and would be delivered in 1-3 days I ordered the bike on a Wednesday afternoon and it was not even shipped until the next Thursday over 1 week to ship when the website said it would be DELIVERED in 3 days Slow shipping seems to be a common problem based on other customer reviews so I guess I got lucky since it wasn t longer than a week Also note - they use a freight shipper for bikes which will add another day or two I m assuming this is where the delivered in 1-3 days comes from but totally ignores their processing time to get the bike to the freight shipper 4 When the bike was finally delivered I reached out about an issue using the Rezension method they ve mentioned in other negative reviews and after 6 days of no response they finally replied and said what I experienced was not an issue and was not a reason to complain Unless you have weeks or months you can dedicate to waiting or resolving any issues just avoid this shop

Worst bike shop ever avoid

TL DR spend 2k on a bike receive nothing Worst service ever You try calling nobody responds You try sending emails and they take 3 days or they just plain ignore you You try social media nothing I purchased a bike 32 days ago and counting and it hasn t arrived Over 2 000 EUR and to this day I don t know if it s ever coming or what since they do not respond my emails and never picked up the phone I m tired of calling and trying to get them to tell me something after countless emails Never use them You ve been warned

Super tolle Spass-Maschine ohne Probleme

Worked with the BikeBox team on an unusual bike request and was very impressed with the solution that was offered Nothing was too much trouble everything was arranged on time and our bikes prepared exactly as promised No fuss no drama no hassle Thanks and we will be back when we need specialist service

Very good experience with bikebox-Shop

Heute eine telefonische Zufriedenheitsnachfrage durch Bikebox Hatte Ende Sommer 2021 ein Specialized Turbo Levo Expert Carbon gekauft Mein ansolutes Lieblingsbike Nie Probleme Sommer wie Winter Kauf top Bike top Spass top Kundenservice top alles top

Great service

Very good experience with bikebox-Shop Good price excellent communication email packaging is strong My new bike is beautiful Concernant the expedition 100 OK Order place the 15th saturday Recieve at home the 21 Southwest in France Just perfect tracking is ok Thank you bikebox team For French People be aware that dbshenker logistic could use a subcontractor for final delivery 1or 2 Days more are necessary for delivery home and this is not in accordance with dbshenker estimated date

Very satisfied

Great service Quick Response and delivery

Bikebox provided a great service

Very satisfied will buy again

Good mountainbikes

I bought a mountain bike from Bikebox I had trouble paying with an English bank account and in the end had to use my wife s German account I had had a terrible experience with Br gelman paid for 2 bikes then told not in warehouse so I was afraid of losing the order The lady laughed and said No it s reserved for you The bike came immaculate and at a great price