Bikeshop Reviews

Bought a el-sykkel online

Bought a el-sykkel online and received the wrong frame type and size After 3 days they offered to return the bike and money back as they don t have the correct bike sold on their webshop I replied maybe you can offer me a replacement bike as the current one is useless for me After 2 weeks still no response Avoid the incompetent slow and difficult to reach customer service 10 00-15 00

I placed the order 3 weeks ago saying

I placed the order 3 weeks ago saying it will be delivered in 4-5 working days I even paid extra for this I have no idea where the package is phone is not working and no one replies to emails Money gone no answer

You do NOT need my social security

You do NOT need my social security number for a purchase That s just mental

VERY slow shipping

Good selection and prices but extremely slow in sending out orders I have placed two orders this spring and for both it took Bikeshop 3 weeks to get the ordered goods moving from their warehouse In both cases I needed to contact company several times to get them to ship my orders Can t recommend using them if you don t like waiting and chasing after your orders

Avoid unless you are not concern about returns

Over last two years I placed a few orders through this shop If all was smooth than it is nice experience but as soon as there are some issue the experience changes completely I bought an ebike with a great price and great specification Unfortunately it happen that the specification on the net does not fit to the product lower spec fork was mounted and product has some design flaws that caused damage to paint However I wanted to keep it if we could find solution to issues identified The shop decided that it shall be returned until this point I couldn t complaint for customer service I returned it on June 19 and till now I did not received my money back despite several emails send I would say if you have money to spare you can risk the shop otherwise avoid it at all cost I have one more order that I risked to place and asked to cancel for various reason I got email confirmation that it is cancelled but in system it still appears as open and I got SMS that they will charge me 200Kr if I will not pick it up There is no way to reach them over phone spend over 1h trying without success Original review from 2024 07 30Update from 2024 08 09The money were finally transferred on August 2nd the ebike case is finally closed after 1 5 month For the second purchase I got a return call from the customer service same day They fixed everything in a system I hope but I m still waiting for money return Wonder how long it will be Update 2024 09 10Payment for last order was canceled in my bank not sure when but the case is closed

Fast and low prices

I have shopped a large number of times from Bikeshop no They have steadily improved on their service They have a very good range of products at a price level that is better than any domestic retailer I am aware of They are service minded if contacted by phone Their delivery could and should be faster typically taking 1-2 weeks The estimated delivery times for out of stock items or in suppliers stock are inaccurate and you risk delaying your shipment if orders include such items so double check before placing order

Good but quite unstable payment system

I have used it once and bought some race face grips and it was cheap and fast delivery time I have only tried it once and i have not tried out the service there but overall just buying was a great experience

Easy and good offers

Quite unstable payment system My payment was interrupted 3 times and 3 times I had to find the items in the shop and order again Apart from that good selection in the shop good filtering and sufficient information