Bilkatogo Reviews

Unfortunately it was a very BAD

Ubem rket og d rlig kundeservice - Yesterday I ordered 25 things of which around 13 where not included It then took 25 minutes to identify with the girl at the pick up along with another 4 phone calls to customer service kundeservice so that I could get my money back which took another 30 minutes Kundeservice is terrible and they have misunderstood that when missing half ca 50 of your order versus 1-2 items is not the same thing Not willing to get someone to call me then next day as I would like to make a complaint is also disappointing I have been credited back the money back I believe but I have not received a credit invoice to see what this is made up of - which would be standard from any other company I have not received any other compensation If you can understand when you have small kids and you want something you would believe to be more convenient and when it becomes less than and makes you late home without items to cook with and disappointed and then angry I think that something a little more than we credit the money back - what more to do you want would be a little more applicable acceptable Another thing that also surprised me when I said some items were missing almost straight away the girl at the pick up told me that it was not possible for her to do anything and that I had to call kundeservice

Hidden info about uncompleted order

Unfortunately it was a very BAD experience We made a big list hoped to save some time but it ended up to be time consuming what is even worse the products did not match after all We would accept that there was a human mistake so we did not get all the products at the first attempt- unfortunately I did not check it when picking up so I needed to drive back after my wife informer me we are missing at least 2 bags of items So driving back informing that we miss a lot of items Suddenly they found two bags which were ours This could be acceptable even though with this kind of service it s just too bad as a first time experience What made it totally bad is the fact that after two days we figured out that we are still missing some of the items - that feeling when you want to make a breakfast with an item you chose but it s simply not there So we went through the list and figured out there are couple of item missing After this I would never use this service again simply because it s not reliable and that make it even more time consuming making a list online picking up the items and then if I need to check every item and compare them with the shopping list that s too bad With the service like this the reliability and punctionality should be the number one priority of the provider

Over en times ventetid p at f vare

When the order is uncompleted then both the SMS and the subject of the emails should clearly indicate that This info about uncompleted order should not be far down in the invoice and it should of course be mentioned in the SMS Don t expect to see me again before this is fixed

Bad Customer Service

Over en times ventetid p at f vare udleveret er bare ikke godt nok

Bilka to go is a good idea and it is

I thought it would be a great idea but no There was a huge queue the goods were damaged and in one case the wrong item was provided I wrote to complain After 4 days they have still not replied to me I won t be using this service again It is now a week since I placed my order and all I have received is the useless response below as if it is somehow my issue that they are busy and can t answer their emails

Rude customer service

Bilka to go is a good idea and it is also the future it is evident that the effort you have to sustain is enormous because the execution of the service is really poor There are glitches in the software people with no clue how to collect the groceries stuff everything seems to be in the testing phase

They are just tricking the people

They are just tricking the people 2 times I ordered k d and they made 2 times same things I selected the pick up time on 18 00 but they send to me an email after 18 00 and said the stock out but when I go inside and check I saw that they have the product They made same thing 2 times The custumer service leader was so rude and they dont care about fairless of their act They just say if you want ypu can complain

Lost order and no feedback

I place my grocery order 11th of Jan and they have delivered to a wrong address and I have contacted them with phone email and chat few times still have no feedback and no replacement can anyone expect to get grocery shopping in 4 days