


bitiba.nl | Goedkope online dierenwinkel in dierenbenodigheden
Based on authentic user experiences
Martin De Ridder
6737 reviews
N/A
8 months ago
worse service ever
We ordered a product from their website the product was in stock so we paid with ideal After paying we received an e-mail telling us they received our order and would start the process 2 days later we receive another e-mail the product has not been shipped yet due to extreme business as soon as the product is ready for shipment we will receive another e-mail Sorry it is in stock it should be shipped no later than 1 day after receiving payment there is no excuse that it should take longer but ok lets cancel the order wrote to customer support and got as answer that my order could not be cancelled because it was already sent to the warehouse for processing In 2021 they tell me that an order that has not been shipped but is still in their system can not be cancelled what a scam it is a total disgrace one push on a button and the order is stopped will not be packed will not be shipped and the money can be payed back but in 2021 with this company that can not be done never again will I order anything again from Bitiba
Mark Gibbons
6737 reviews
N/A
8 months ago
This company cannot be trusted Do not use
Ordered a few items and completed purchase A few days later I received an email saying items where no longer available I wasn t told when my refund would be processed so I emailed to find out I never received a response I emailed a further couple of times still no response I tried calling the customer service number but it automatically cut me off I have had to raise this issue with my bank PayPal and Action Fraud I would advise anyone thinking of purchasing from this company to think again and totally avoid They have a number of good reviews but these can be purchased easily in the dark web It is entirely possible this company is not legitimate and is harvesting personal data to sell on unscrupulously This is a common problem nowadays Drop shops are collecting personal data to sell on and that data is then used to commit fraudulent activities using that personal data
Yuliya Kazlova
6737 reviews
N/A
8 months ago
Awful
Absolutely irresponsive customer support my order of 50 euros was never delivered and no money return for more than 2 weeks Tried to contact them many times and received only one email that the order was canceled by DHL awesome news thanks and money will be returned Which never happened of course The number 31 0 20 262 21 63 from their website is niet in gebruik What happened to this shop It used to be an ok place to order and now it looks like a fraud
Miss Quantum Z
6737 reviews
N/A
8 months ago
Awful firm
Awful firm I m waiting week for my cats food
Chacha Stephane
6737 reviews
N/A
8 months ago
Didn t received my order never refunded
Didn t received my order They didn t refunded me 51 Euro stolen
Katia Balakina
6737 reviews
N/A
8 months ago
My package has been lost
My package has been lost help desk isn t answering Mediocre service
Erika Kratochil
6737 reviews
N/A
8 months ago
I ordered catlitter 29 of february
I ordered catlitter 29 of february I not got my orders I report it by online by email and phone The promised me they send back my money but is not happened More times I called them and they cut my calls min 5 times
Miss Quantum Z
6737 reviews
N/A
8 months ago
Worst company ever
Worst company ever It s been 2 weeks since I m waiting for my order I ve called them on Monday Wednesday and Friday to tell that the order don t came and i need new one New one was send week later by post NL I still didin get it My cats are eating market s and bitiba is hanging on customers when they are calling WORST COMPANY EVER
Ogul Zengingonul
6737 reviews
N/A
8 months ago
A funny story from Bitiba
1- Order your dog food2- Expect to get it in 3-4 days3- After 3 weeks time receive a mail saying excuse us we forgot to inform you that your order teared apart during delivery but we reordered it 4-After 10 days receive another mail saying we can reimburse your money 5- This service called Bitiba Good luck
Grigore Felicia
6737 reviews
N/A
8 months ago
Bitiba nl YOU ARE A THIEVES
Bitiba nl YOU ARE A THIEVES One month ago I bought 48 bags of cat wet food and I received 44 l send to you an email about that and nobody answered to me