Bixoto Reviews

Bixoto I have never had such a bad experience

I have never had such a bad experience with an online purchase I bought a product to treat a bacterial infection in my pet Hydrogel 500ml They sent me a 120ml bottle The same day I informed them of the error Well not only did they ask me several times for photos and proof of the product I received something I of course did but I begged them to send me the product I paid for in the meantime because my pet needed it for his recovery Their response over and over again was to keep sending me photos of the barcode the packaging I did what they asked me to do but I kept begging them to send me the product I paid for because it was a health issue Impossible they constantly told me to be patient that they would organize the collection of the wrong product and that we would continue talking later Meanwhile my pet was unable to do his treatments until finally desperate I had to buy the Vetericyne Hydrogel antibacterial antiviral 500ml in a physical store Friends you can believe me it s been 12 days and they still haven t even organized the collection of the wrong product A month will go by and I will still be waiting for them to send me the product I bought or the money I paid them believing that Bixoto was a serious store Lie Bixoto does not know how to take care of its customers especially when they make the mistake Its customer service policy is the worst I have ever seen in my entire life and I promise you that I have bought from more than 100 online stores over 25 years I recommend that you read the return and customer service policies before buying I m sure that more than one of you would not buy from this incompetent store if you did They have no empathy with the customer not even when it comes to a health care product and furthermore they are responsible for having sent an inferior product and also a 120ml one when you have bought a 500ml one Goodbye Bixoto neither my friends nor my family nor my relatives nor I will buy from your store again Shameful Incompatible with coherence And yes you are right I feel frustrated and quite angry I cannot hide my discomfort