Blablabus Reviews

Biggest mistake

We had the Lisbon-Madrid bus trip scheduled for 11 30 pm At 00 45 after 1 15h without any information on where the bus was we received an email informing us that our trip had been cancelled without any explanation and without any type of alternative We had to book another trip just for the following morning with another company I ve been trying to request a refund for a few days without any success Avoid this company at all costs I do not recommend it

This company is just SCAM

This company is just SCAM I booked a bus ride via their application The ride was not announced on the screens of the bus station and of course never showed up I contacted the so called support team Provided them with all proves taxi receipt to prove that I was on time at the pick up point picture of the screen from the bus station to prove that the ride was not there another ticket I had to buy from another service peovider I was constantly reminding them More than in 1 month they responded that the bus was delayed and I was informed about that Although I was not I bought a ticket at 23 05 there was nothing about the bus delay in the app The bus had to leave the bus station at 23 30 Within those 25 minutes no one contacted me They refused to return the money This is what scammers and thieves do Shame on you One more thing - their support doesn t have any SLAs or deadlines or commitments to solve your issue So when you contact them be aware that the resolution might take the entire life

The driver got lost a couple of times

The driver got lost a couple of times adding some 45 minutes to the journey The power outlet above my seat did not work I do not think I will book again On the positive side the bathroom was clean

If they allow to have 0 star id put it

If they allow to have 0 star id put it Worst experience ever Almost got hit by the driver from Bcn to bordeaux night bus cuz I was with my bike which is within the size range He wasn t listening to me explaining n after we continued to argue about it he got super angry and wanna hit my phone as I was tried to collect picture evidence I got a frd whose gf was riding the bus and she overheard the driver claimed that he gonna fight w passengers when then next stop hits Anyway too much to unfold Negative 10

The terrible experience with BlaBlaBus

The terrible experience with BlaBlaBus I placed booking on 22 04 24 from Paris to Barcelona on 8 of August And booked all accommodations per my planed schedule in Barcelona I was informed on 02 08 24 they modified the bus from 8 08 to 09 08 Per their cancellation policy I can t have any refunds only their voucher after they deduct nearly 50 fees And no service contact provided only emergency contact

Horrible Experience from Vienna to Munich with BlaBlaBus Never Again

I recently traveled from Vienna to Munich with BlaBlaBus and it was without a doubt the WORST travel experience I ve ever had I don t normally write reviews but this experience was so appalling that I feel compelled to warn others First the bus arrived 90 minutes late for the pickup in Vienna after starting from Budapest No explanation no apologies and absolutely no effort to make up for the delay When we finally boarded we were met with drivers who spoke only one language which I believe was Hungarian and they were not only rude but also borderline racist We were all given seat numbers but no one followed them When new passengers boarded and asked about their seats the drivers literally dismissed them and told them to find seats on their own There was no organization no assistance just chaos As if that wasn t bad enough the air conditioning didn t work for most of the journey People from the back had to come forward multiple times to ask for the AC to be turned on The onboard toilet was another nightmare it was overflowing filthy and unusable There was urine on the floor and the toilet seat was disgusting My wife had to endure this horror and it s completely unacceptable To top it all off the bus arrived nearly 2 hours late in Munich Instead of taking us directly to the bus stop the drivers took a detour de-boarded the bus and new drivers got on to continue the journey This added unnecessary time and frustration to an already miserable trip I don t expect much from European customer service but this was beyond the pale All four of the drivers were at least 60-65 years old and frankly their behavior was reflective of outdated attitudes that have no place in today s world If BlaBlaBus expects to compete in the modern market they need to retrain their staff and start treating their customers with basic respect and decency Lastly as per EU law if a bus is late compensation should be offered But of course nothing of the sort was mentioned Avoid BlaBlaBus at all costs you re better off walking to your destination than subjecting yourself to this kind of treatment

Never EVER take Blablacar

Never EVER take Blablacar Your luggage is NOT in security with them I want to share a very disappointing experience in hope others dont fall in the same trap as me as security standards are much higher where I am from Canada I took a bus from Bordeaux Fr to Bilbao Spain with blablabus The price seemed right but your luggage can t be in security with them The driver insisted I would put my luggage in the luggage hold under the bus even though I told him I had precious items inside it Unfortunately my luggage was not there anymore at the end of my trip At the end of the trip the driver was not even the same as when I entered the bus and the new driver absolutely did not care about my situation Because of the many stops between Bordeaux et Bilbao and that the driver opened BOTH doors on EACH SIDE of the luggage hold at each stop someone probably took the opportunity to take my bag and everything I had inside it It seems like they don t value their customers because there is obvious failures in their security this could be easily avoidable by opening only one door

The whole bus smells of urin

The toilet in the bus to Paris was broken so the bus smelled like urin for five hours straight The bus driver says he knew but apparently he didn t want to do anything about it