Black-book Reviews

DO NOT USE

After asking more than once about an afternoon delivery time it wasn t until after we had paid the courier fee and the day the item was meant to be collected and delivered did he say he wouldn t make it till the evening As no one would be there to receive the delivery and had to cancel he promised a full refund but since then he has been ignoring my calls and a refund has NOT been made AWFUL customer service I would not recommend using this company Thanks for your reply but that is simply not true at 10 43am you were still on an hours drive to pick up a van to make the collection that was nearly 3 hours away and then once loaded would then be another 3 hours away to deliver As you said you wouldn t be there till 6pm I said that the delivery was too late as I had been repeatedly asking for the items to be delivered in the afternoon when there would be someone at the house The lady you would have be been delivering to is 7 months pregnant and there would be absolutely no way she could have helped lift the delivery When I asked for a refund as you had missed the delivery time over the phone you said a refund would be made to us But we are still waiting You mentioned nothing about your cancellation policy on the phone call just promised it would be made Perhaps you could have discussed this with me on one of the many times I have tried to contact you instead of ignoring me for over 2 weeks