Black-crows Reviews

This is a tough review to write as I

This is a tough review to write as I have loved Black Crow s Skis for many years and I felt a huge sense of pride shredding the mountain on my Black Crow Daemons However after only taking the skis out on 3 separate ski trips they cracked down the middle of one of the skis in 7 places and the middle of the ski also separated from the top sheet and base of the ski Black Crow are supposed to be renowned for the high quality and performance of their all mountain skis at the time this was a big purchase for me hence my pride in riding them However after they cracked and faulted after only my third ski trip Black Crow customer support said that there was nothing they could do for me and have since stopped replying to my emails altogether I didn t even ask for a refund or replacement but simply a discount on a future set of skis I loved the brand that much My recommendation would be to NOT buy Black Crow skis their reputation does not match the quality of their skis and their customer service was very dismissive Check out the 1000 skis instead I ve heard very good things been skiing for nearly 20 years

Absolute disaster

Absolute disaster Ordered skis in October its December and two days ago the skis arrived but no bindings or skins Never again

Poor quality hardware worse support avoid

Skis started falling apart after very light use One of them delaminated after only a few days of gentle piste skiing I dread to think what might happen when I use them for what they are designed for Warranty process was combative and difficult I had to send a ton of pictures and explanation before eventually getting agreement that one of the skis would be replaced When I bought them I paid for bindings and mounting But the replacement won t have the binding mounted apparently this isn t in the warranty terms so I ll be out of pocket getting my replacement ski mounted All in it s also taken 2 weeks so far with the warranty process and I m still unlikely to get the replacement for another week As an instructor I rely on my kit I no longer trust this kit and I ll be considering what to do with these skis after this season is over I honestly can t endorse this brand or product to anyone Shocking experience overall

Xpore pants - low quality - no warranty

I bought a pair of Xpore pants and after just a year holes started forming in the folds Blackcrows customer service claims this is normal wear and refuses to honor the warranty Extremely disappointing for such expensive technical clothing I d recommend choosing a brand with a stronger warranty policy and superior fabric quality

Very good service

Very good service very easy to use tracking and took no time shipping to me Overall it s good at least what I ve experienced

Great customer service

Great service received a hat with some flaws and as soon as I got in touch they agreed its quality was lacking and offered to send a replacement which has now arrived and is perfect