Bladeville Reviews

My order was canceld because the skates

My order was canceld because the skates was sold out but listed as in stock They cancelt the order but they still clamed the money from Paypal They promised a refund but nothing yet Now im trying to get the 450 euro back

My order was cancelled past the date it

My order was cancelled past the date it was supposed to arrive to the UK They cancelled it with no warning or refund

Refund

I bought some skates a month ago and for the delivery there were no problems but when I returned the skates because they did not fit the problem came with the refund they received the skates at their factory they confirmed that I was entitled to a refund and I have been behind for two weeks from them to get my money back

BUYER BEWARE

BUYER BEWARE Check my Bladeville instagram stories Bladeville for a detailed account of my experiences kitten wheels I documented the entire debacle still ongoing in great detail there In short I was sold a defective skate from Bladeville Paid 350 CAD including shipping Luckily for me I check my skates VERY thoroughly before riding them so they were legit brand new and I had to return them right away It took 2 months to finally get them to send me the shipping label for the return Got my return after like 3 months still haven t gotten the refund for the import fees that I paid I have proof in my stories of them stating they would refund all of it because it was a mistake on their part Well almost 4 months later I gave up on ever getting my import fees back with no contact with them since and I woke up to a fraudulent charge of 319 96 this morning from HEDONSKATE AKA Bladeville This is poorly managed company lacking communication transparency honesty and responsiveness I have held off on submitting a public review in hope they would remedy the situation but this last fraudulent charge is just absolutely unacceptable and people need to know about it

They took about 2-3 weeks to answer

They took about 2-3 weeks to answer when I wrote that the ratchet straps on the inlines pair I bought from them got worn out to the point of me not being able to use them anymore after just a few rides I tell them that I have another pair with the same boot model maxxum only difference is wheel size and newer model for the new ones XT and shoe size that have not worn out like this even after years of usage so it is obviously a manufacturing defect on the new pair I bought from them They answer that it sounds like regular tear to them even though I said I used them about 2 times Now after sending pictures that they required they have not responded for well over 2 weeks I suspect I will never get an answer Only buy from these guys if you are fine with getting absolutely no customer support whatsoever and no means of getting replacements refunds for any defects on the products you bought I mean like them not even bothering to answer your emails at all

Stock issue but impressive response

Bladeville came in clutch Had a hard time finding skates in the U S during this whole pandemic They have a big selection Responded fast to questions Found the skates I wanted at a good price Shipping did take a while but wasn t on their part Was stuck at customs for about a week Other then the shipping delay Skates came well packaged they included stickers and a bladeville bag Would buy from them again

Fast and friendly customer support

Bit of a bitter-sweet feeling I Googled and found what I was looking for and placed an order as it appeared to be in stock in the website 2 days later I get an order cancellation email apparently it was a website mistake and they had no stock At the same time I got an email from Paypal confirming a full refund Given I paid in GBP the refund was less than I actually paid due to the changing currency exchange rates which is not their fault at all but after emailing to let them know I was issued an extra refund for the difference In the current times small business are struggling and sometimes there are annoying mistakes but what makes the difference is how they solve them and what kind of customer service they provide In my case I couldn t get what I was after and that was disappointing but the refund covering even the currency difference is something not every shop would be willing to do and that means a lot to me I ll definitely keep them in my bookmarks for future purchases

Excellent customer service

Fast and friendly customer support Good prices

Good pre-sales and after sales

Excellent customer service I had an issue with a product and they couldn t have been more helpful