Blixbike Reviews

Blix- Horrible product Horrible customer service Don t do it

I ordered a blix bike online It was delayed by 2 months first Then when it did arrive after an hour of assembling found that it was welded wrong The forks on the front of the bike were uneven It took me 15 emails to try to get a resolution I wanted a new bike sent but they were of little help They told me I needed to take the bike to a local shop and they could send me the new fork to install myself I ended up having to send this piece of junk bike do they not have a quality control person to see that a major part of the bike is welded wrong back It was a ton of work to pack this thing up to return So after about 3 months 3 hours of effort assembling unassembling packing an hour or two on my computer I have never been so happy to rid myself of anything in my life They never even offered to send a new bike or apologize They suggested it was damaged during shipping the front fork was re-welded in transit Horrible product horrible customer service I bought an Aventon and it is a dream Came in a week in perfect condition

Note that their customer service is

Note that their customer service is horrible Impossible to get people on the phone and when you do they flat out lie to you about when things will be shipped They like to present themself as customer friendly but are horrible I d rather call a cable company

Terrible Customer service

Terrible Customer service DO NOT BUY from Blix Go to Rad Bikes Go to a Chinese company go anywhere but Blix They have been zero help have terrible attitudes and are almost rude when talking to you I would never buy a bike from Blix again

Do not buy from this company

Do not buy from this company They have the worst customer service Products are not shipped when promised You have to pay for returns if you get a defective piece The light on my bike was broken and customer service said that i must have broken it Seriously Ordered a part and paid for it in October Was supposed to get the part in a week It is December 21 and there is no communication from the company

Buyer beware

Buyer beware Blix Bikes has zero no customer service report You will NEVER be able to reach a person on their phone number You will be asked to submit a request to an email and then they will ask you to fill out a form The form will inevitably break so you have to re-email the support person who promises a response from a technician in 3-5 days I m going on close to 10 days of waiting now All of his and they sent me a defective and unsafe to ride bicycle I rode 13 miles and 7 pieces fell off of the bike I am pretty sure they scammed me by selling me a returned item as if it was new There was no damage to the packaging yet the bike had dents and scratches and the battery was scuffed

First bike had a whole host of problems

First bike had a whole host of problems broken stand second battery not connecting very loud sound when braking so I sent it back Second bike has even more problems They still haven t paid me back for the 1st bike so I am now very concerned about getting my money back Stay away the bikes are obviously very very cheaply made and not worth it so much hassle

Quick to charge credit card months later no bike

I ordered 2 Blix Sol bikes on 3 7 2021 They charged my credit card immediately 4 30 I received an email stating that one of the bikes had shipped via FEDEX For days FEDEX had no record of this This one bike was finally delivered 5 20 It is 6 23 and I m still waiting for the second bike Blix customer service wrote Your order will ship out 6 11 On 6 18 I receive an email indicating that it had shipped but at this time FEDEX has no record of this I suspect all Blix did was print the shipping label Aargh I would not even think about buying a bike from this manufacturer

Bike not delivered

I ordered a bike in July and was told it would be delivered sometime in August However August is over and the bike has still not even shipped It should not take over a month to deliver a bike to a customer in the same state and if it somehow does the company should not advertise faster shipping

This company has the worst customer

This company has the worst customer service I have ever experienced I have been waiting for an entire year for a part and I don t think I will be getting it ever A cheap product with lots of money spent on marketing A little further research on the company and I find that the CEO was previously part of H M which is notorious for cheaply made clothing that look good for a month This bike is no exception to that