Blockbee Reviews

Blockbee io Poor Processes Customer Engagement

I engaged with BlockBee to confirm that they facilitated a crypto-to-fiat settlement with a merchant who misused their platform for nefarious reasons I flagged with them that the specific merchant was using their platform to do scam unsuspecting people - I lost 100k Provided their support team with all the evidence of payment transactions logs emails chats It took them a week to get back to me with generic PR I then followed up persistently to find out what they had done if anything No surprise every time they came back with a generic we are investigating message I persisted for another week before their support team told me that they were and I quote conducting their own internal review and given the nature of it they will not be sharing the outcome with me Wait what I actively shared that a merchant is using your platform to conduct fraud and you don t want to tell me what you are going to do about it It s been 3 weeks no and still no formal feedback or outcome I am appalled at the lack of urgency and seriousness in which Blockbee io has addressed this They are actively allowing use and abuse by merchants and doing nothing to stop this You should be much better at supporting the users who use your platform and not enabling and hiding behind dodgy policies and lack of transparency I am appalled Update in response to Blockbee response The lack of urgency and transparency in which you dealt with the issue is the issue After I flagged the merchant with Blockbee and provided lots of detailed information to prove the merchant is using Blockbee io to scam people Blockbee did nothing about it The same merchant is still using Blockbee io to scam people As a service provider Blockbee should do much better at vetting merchants The bottom line here is that despite me providing evidence of abuse you have not done anything about it The specific merchant is still abusing your platform I have also gone onto multiple platforms to post about the lack of action - I have deliberately done so after you tried to gag block report my review of your poor service here It says A LOT about a company if they keep flagging negative reviews to get them blocked and or removed Instead of addressing the issues at hand you would rather avoid bad press Shame on you