Bluemercury Reviews

Very suspicious

Very suspicious I ordered for the first time and got canceled after giving all my information This is their statement Order was canceled because we suspect it is fraudulent and your payment has been voided

Bluemercury Calling My Purchase Fraud Twice

Good to know I m not the only one this company accused of fraudulent purchases I ve been purchasing from Bluemercury for a few years now spending approximately 500- 800 monthly We were running low on Rodial Rose Gold Moisturizer and Bee Venom I ordered from Bluemercury the way I always had in the past Seconds after completing the purchase I recieved an email from Bluemercury informing me they detected fraud and canceled the order I attempted the purchase a second time same thing happened Moving forward I immediately emailed Bluemercury a harsh cease and desist demand instructing them to immediately close my account and remove all identifying information pertaing to me I further instructed Bluemercury to never contact me by email phone etc regardless of their reason Bluemercury does not have a monopoly on this market We do not buy use or like Bluemercury products such as M-61 so we don t need to purchase our Rodial products via Bluemercury we now purchase the products directly from Rodial moving forward

BUYERS BEWARE

STAY FAR AWAY FROM ORDERING ONLINE They say 2 day shipping but never actually ship out your products and These people will bounce you back and forth on replacing or refunding your products with no guarantees Just from reading reviews online this is a common occurance and many people have not had their issues resolved and lost their hard earned money Big scam of a company

Order got repeatedly cancelled

As multiple buyers have reported below I made 6 purchases of the same items with 3 different cards across multiple browsers for them ALL to be cancelled instantly by Bluemercury On asking they say Fraudulent charges What fraudulent charges My bank confirmed all s clear at their end and it is the merchant cancelling the transaction I was also told like the other buyer who posted to go to one of their physical stores to make a purchase Like really I lost BlackFriday offers and cashbacks losing time repeatedly trying to place an order from their site and failing No other online merchant has this problem

WORSE online ordering experience EVER

I tried twice to purchase an e-gift card for a friend Both times the order was approved and then canceled bc the company suspected the purchase was fraudulent When I asked why I was not allowed to purchase the gift card I was told that I did not have an online purchase history I was also told if I wanted to get a gift card I would have to contact a store and purchase a physical card Hello Bluemercury wake-up If you read these reviews and care about your customers you would get someone who can handle online ordering AND customer service

Buyer beware

Buyer beware I bought over 350 worth of product at Bluemercury in Edina Galleria Got home and found the eyeshadows were crumbled I called the store immediately and spoke with a rude Bluemercury employee who told me the only solution was for me to return the shadow for an exchange I asked if they could just mail me a new eye shadow and they replied no Today I brought the eyeshadow case back to the store with my receipt and again I was met AGAIN with a rude pretentious Bluemercury employee She told me that she could not help me because of the store policy that precludes them from replacing damaged product In the end I had to contact Trish McEvoy directly to get the replacement of what I purchased from Bluemercury Will NEVER buy anything from them again

Multiple emails and calls to customer

Multiple emails and calls to customer service regarding missing order No resolution I don t have time to continuously call and email bluemercury They have my money and my order has sat in label created status for over 2 weeks Worst customer service experience ever

Ordered two orders with two day

Ordered two orders with two day shipping After 5 days of no shipping or contact from them I e-mail to ask multiple times with no respond I called and chatted with a representative and did nothing just gave more excuses to not ship my orders I tried posting something on social media and they deleted my post without even contacting me to help with my orders Please no one order from this company

Horrible product and bad service

I bought Dermalogica retinol cream and never been sooo regret like this The retinol is so runny that it just looks like yellow water I have been using Dermalogica retinol for 2 years and their products aren t like this until I bought this on Bluemercury I return the item with UPS label they provided it shows delivered but I never got my money back its been a month since they received my returned item Sent them several messages but still no refund what s going on Bluemercury And buyers please watch out for fake products here

I placed an order for a gift and paid

I placed an order for a gift and paid to have it sent for delivery overnight My order was placed at approximately 1PM on a Wednesday By Friday afternoon it had not been shipped and when I called customer service it still showed as in process to them By Friday evening it had been shipped I was hoping it would then be delivered Saturday because UPS is their carrier Instead my information shows that it will be delivered on Monday which is FIVE days later How s that for overnight service