Blum Reviews

Blums warranty is not worth the paper its printed on

I purchased a hardware product of blum s recently that arrived incorrectly packaged with the wrong parts rendering it useless So I reached out to their warranty department as their products promise a lifetime warranty They told me that it isn t their problem or fault if they supply their products with the wrong parts and therefore do not work and that I need to take my complaint to the retailer The retailer has done nothing wrong in this instance and is unable to supply me with a singular part that they do not carry I can at least order the missing part through a wholesaler but I wouldn t have to if this company had integrity and stood behind its brand

Excellent customer service

Excellent customer service e g regarding replacement parts Exzellenter Kundenservice z B bez glich Ersatzteilen

Customer service as it should be

Customer service as it should be Replying almost instantly to my enquirey and subsequently to a further three emails A very efficient and well organised service

Excellent service for replacement part

Our kitchen was installed 8 years ago It incorporates a Blum larder style unit which has operated very smoothly until very recently when there became increased resistance when closing the drawer I traced the problem to one of the runners and contacted Blum via their web site to see if I could purchase a replacement In response to my query they couriered a replacement runner pair to me the next day free of charge Excellent service

Exceptional customer service

Ten years ago Smallbone of Devizes completed installation of a fitted kitchen that had sixteen fitted drawers running on Blum soft drawer closers The oil seals on the damper pistons of three of these drawers failed recently with the result that oil leaked and the dampers no longer worked correctly I thought that I d replace these fittings myself rather than invoked the Smallbone warranty but found that these units had a lifetime guarantee with the result that Blum UK customer services mailed replacement parts immediately without any fuss whatsoever I could not have imagined that these units would come with a lifetime guarantee which in itself is quite extraordinary in my experience but the quality of Blum UK s after sale service is not only exceptional it has to be second to none 12 January 2023

Fantastic company

This company is one of the most helpful knowledgeable and efficient companies I ve ever dealt with right from my initial contact with receptionist to the technical department brilliant they give a lifetime guarantee an their products and the after sales service is second to none well done Blum and thank you

Great support

I contacted the Technical Team on Sunday to enquire whether a part was available A couple of super helpful emails later with Nathan Sydney and the parts are on their way to me A complete contrast to most customer experiences and a refreshing change Well done and thanks guys

Genuinely unmatched warranty and service

I have never had such good customer service in my life My kitchen was fitted over 30 years ago yes thirty - doing some odd jobs this week I wanted to adjust some slightly tired saggy drawers Called up Blum to buy some spare parts replacements as some of the plastics on the runners had broken- instead 4 new pairs of runners were immediately sent to my home under their lifetime warranty No joke- I had not heard of Blum a week ago- now I will never buy a runner or anything else they make from anyone else Absolutely incredible service and warranty This experience has made my weekend In fairness Leatherman also have a genuine lifetime warranty I have experienced

Exceptional customer service

Truly exceptional customer service always quick to reply by email with expert advice and generous in supplying replacement parts Not to mention that their products are ingeniously designed and very good quality Blum should be considered an example to all of how to look after and retain customers