


Based on authentic user experiences
Jason Steel
6727 reviews
N/A
6 months ago
No parts no refund no communication
I ordered two rear lights from BMS Direct on 24th November They phoned me the next day to tell me these lights were out of stock despite showing as available on their website and they would issue me a refund No refund was ever given and I received no replies to any messages either Thankfully PayPal have just issued me a refund nearly two months later There are plenty of other good reviews for BMS and lots of previously satisfied customers but unfortunately the service I have received has been dreadful so I certainly won t be ordering from BMS Direct again
Rebecca Stewart
6727 reviews
N/A
6 months ago
Rude and unhelpful
Called today and spoke to a very rude and unhelpful male staff member Utterly disgusting telephone manner - told me the policy on sale of wing mirror covers had changed on Friday the day after I d been quoted for that particular part
D P
6727 reviews
N/A
6 months ago
Avoid
This was my first experience of using this business and I can assure you I ll never be returning Dan was so unprofessional and rude
Sarah Pootle Hardy
6727 reviews
N/A
6 months ago
Ray Davis bms direct
Ray Davis bms direct outstanding customer service extremely helpful knowledgeable and understanding of woman jargon speedy delivery on parts best service I ve received from anywhere I will be a customer for life
Mike Noble
6727 reviews
N/A
6 months ago
Airbag delete on Cooper S
The guys at BMS were great - really helpful and very knowledgable They sorted me out with a couple of seat plugs and we fashioned a Maplins resistor into the plugs to do a side airbag delete for my Sparco Works seats I used them 3 years ago too to do my dual mass flywheel clutch and again they were great Thanks Dan Ray mum for the tea Mike
Taylor Pilkiw
6727 reviews
N/A
6 months ago
Exceptional service from the people
Exceptional service from the people here I took my mini in with bad damage to the passenger door and rear quarter panel from a crash and in a week these guys made her look brand new Im very attached to my car and was desperate to have her fixed and not written off and these guys worked their magic and i couldnt be happier Highly recommend thank you so much Im over joyed with the work service and skills you all have
James Jones
6727 reviews
N/A
6 months ago
Brilliant service Highly recommended
Brilliant service I took a Mini Countryman in to get some repairs do after another vehicle scraped down the side of it and the guys at BMS turned it round in about a week What was really quite substantial panel damage was gone without any sign of the repair All at a very fair price Highly recommended
Ms Sylvia Rose Barker
6727 reviews
N/A
6 months ago
BMS - Simply fantastic
BMS is a fantastic company Spent time to find me a car that I wanted and that I could afford They even loaned me a mini while I was waiting A huge thank you to Ray A lovely friendly bunch of people
Oliver Dixon
6727 reviews
N/A
6 months ago
Nothing is too much trouble
I ve used BMS quite a few times now for various servicing and parts supply fit jobs and they always do a fantastic job with excellent customer service They ve never yet not had the part in stock and always get things done quickly nothing is too much trouble Lucky to have such an honest mini garage so nearby Would definitely recommend
Craig Stevenson
6727 reviews
N/A
6 months ago
As a new owner to a used cooper s
As a new owner to a used cooper s I know of issues that if premted are less costly than waiting for failure then repair I found bms to be fair in pricing excellent in customer service and completely transparent I have more work to do on my mini and will not hesitate to use bms in the future C Stevenson