Bogner Reviews

Bought a pair of ladies ski pants

Bought a pair of ladies ski pants They ripped on the butt after wearing twice on green slopes Bogner fixed with a big patch on the butt Pants were almost 700 on sale Bogner refused to refund money and refused to give us a new pair of pants North Face lasted longer

Rude and discriminatory practices

My family has worn and appreciated Bogner gear historically but an experience yesterday has colored our opinion such that we will never purchase this brand again My friends and I entered a Bogner store in Zermatt yesterday eager to browse the selection hoping that the european location would have the newer styles that might not have reached Canada yet As working professionals we appreciate spending money on stylish and quality fashion However upon entering the store we were treated with such rude condescending and diminutive attitude that we could not bear to stay in the store The male sales employee at this Zermatt location looked us over and told us watch with eyes only This being in a fashion store where clothing is hung on racks There is no other way to browse properly without at some point touching the products On looking up reviews on google I noted that my group of friends were not the only ones to receive such rude discriminatory and dismissive comments and behaviour from the employees at this Zermatt location especially this male employee There was a long history of people complaining about similar experiences Since Bogner headquarters is ok with staff such as these and have taken no action given the history of the google reviews at this store their opinions must represent Bogner the brand as a whole Bogner will no longer be a brand that my friends and family buy There are many other skiwear brands that fill this luxury niche

Rubbish Customer service

I have two orders but I am unsure where my items are I have had no update and rude customer service on the phone - all in all awful service I would not recommend ordering online with them at all It s already been 10 days and no sign of any update from anyone when I paid 50 for delivery you would think I would receive better service and faster delivery

The worst customer service and

The worst customer service ever I regret buying from Bogner Avoid them at all costs I placed an order on the 5th of Jan 2023 worth a couple of thousand pounds a big order I m travelling on the 21st and my order has still not been dispatched I called 18 times and 99 of the time the customer service advisor who picked up the phone did not speak English and all they say is write an email I wrote and emailed a couple of days ago and I haven t heard anything back I called 4 times this morning again and after the fourth try someone spoke little English she said I will send an email in one hour and obviously I did not hear anything Basically I have been buying my ski gear from great different brands over the years and this year I decided I wanted to try Bogner but this is my first and last time ever I will call to cancel my order and get a refund DO NOT BYE FROM THEM PERIOD

i ordered a vest from bogner online the

i ordered a vest from bogner online the item was lost and the head of their customer service Robin was anything but helpful if you purchase here pray nothing goes wrong

THEY DON T TREAT BRITISH CUSTOMERS FAIR

THEY DON T TREAT BRITISH CUSTOMERS FAIROrdered three items online They have delivered only one They never replied to the emails When I called them they decline to speak English with me Not sure how they plan to do business in the UK with such poor customer service

Bogner Callie jacket - POOR QUALITY

I purchased a Bogner Callie jacket and after one wear I noticed a rip in the sleeve there was no trauma to the jacket that should have resulted in a tear I have contacted customer service in the US and in Europe including pictures of the tear and have had no response I am disappointed with the quality of the jacket especially for the price I was hoping for assistance from customer service but after reading these reviews I will not hold out hope I will not be purchasing Bogner products in the future given the poor quality Edited Just to be clear I have received no response from the US Customer service team

Poor CS No show of goods after 14days

Ski gear ordered 14 days ago and have been fobbed off with various excuses from Bogner CS - from the generic we are having technical issues we ll get back to you to our system was hacked we ll get back to you to justify delayed delivery oh and they never got back in touch It would appear other customers are being told differing excuses too judging by the other poor reviews on Trustpilot I ll assume there will be no delivery any time soon and the order will probably be cancelled by Bogner CS for whatever reason Don t care and don t want to hear from you Bogner CS just sort this debacle out and look after all the other frustrated customers 0 out of 10 for this experience