Bolle Reviews

No stock but noone thought to contact me

Order ref BOUK00113716Placed the order and told 3-5 days delivery 10 days later rang customer services to chase my order it s been cancelled because there is no stock No email call to tell me this Not good customer service I ll shop elsewhere in future

Bolle - No help when you require spare parts

I have 3 different colour pairs of Bolle sports golf sunglasses Alas after a period of time the coloured nose supports have started to discolour and rot so I contacted Bolle via email but they told me I had to go back to my retailer The retailer nolonger deals with Bolle so I cannot buy replacement parts on-line direct from Bolle If you wear these glasses regularly especially in warm hot weather the nose supports shall rot

Ordered a kids bike helmet

Ordered a kids bike helmet Paid 10 postage and packaging Helmet doesn t fit Want to return it You have to meet the costs of returning the package and 15 is automatically deducted As the returns address is in France essentially it s more expensive to post than I will receive in refund

Avoid Boll

Do NOT buy products from Boll Bought a set of ballistic safety glasses Within two years of normal use one of the temples broke I contacted customer service for a new temple under my EU legal right to have it repaired or replaced Answer breakage is not covered by guarantee please tell me what IS covered Only when I did not take no for an answer I got an offer for a new set at 50 Not the 1 euro part mind you I had to buy the whole set again No thanks I cannot understand how a company can be stupid enough to make choices like that For the rest of my life I will be telling everybody I know and some purchase huge quantities of these products for government agencies for a living that Boll is a company to absolutely avoid

AVOID

AVOID - No replacement parts I ordered directly from Boll their sunglasses come with many removable parts they are the sort of sunglass that should last a long time and you are led to believe you can replace parts over time However they do not stock most of the spares you need and neither are they avaible through third parties Waste of money One of the nose rubbers fell off a normal standard part They do not stock replacements the replacement part is only listed on their Canadian site and when contacted they have no idea when it will be back in stock I ve waited six months now for it to come back in stock or someone at Boll to know when it will still nothing So maybe it would be better to glue the nose piece in right so why did Boll not do this Why did they not provide a glue Why did they not specify this Oh yea and the care and maintenance section fo their website is down and has been for ages so you can t be proactive and find this out yourself I teach sailing I am asked to recommend a lot of products to my students who want the best kit I will not be reccomeding Boll I will be letting the sailing community know to avoid Boll

Bolle sucks

Bolle sucks I would give them a zero star if I could Bought two pairs of Bolle goggles last year and my kids wore them twice Go to use them last week and they ve basically disintegrated I contact them and they ask if I have the receipt No Who keeps a receipt a year later They say we possibly could offer you 40 off new ones I m an Oakley man now Bolle sucks and I plan to spread the word to anyone that will listen

Pathetic

Pathetic purchased sunglasses They cracked whilst I was wearing them outside four months after purchasing Apparently not covered by lifetime warranty just get the same repeated email and line when I question why it isn t covered I ll never do business with them again

Essential replacement parts out of stock for 8 months

I have a bolle vatmos helmet and I lost the screw that holds the visor on Poor design really as its nearly come off 4 or 5 times before but ive always spotted it Anyway I tried to buy a replacement part but they were out of stock untill next season I m not waiting 8 months for a screw What am I ment to do with my visor now So stupid Also only 1 other places sells them and they don t even ship to the UK

Absolutely shocking customer service

Absolutely shocking customer service Paid extra for 1-2 working day delivery and after a week i had to pick them and and they weren t delivered to me This was also too late for me to take on holiday