Bonne-maman Reviews

Dodgy jam

Excerpt from letter of complaint I always store my opened jars of jam in my fridge as they seem to keep better than in a cupboard The next day I again had some of the jam on toast but found that the consistency was not as I had found the day before There was nothing wrong with the taste so it had not gone off Over the course of the following week the consistency got runnier and runnier to the point where putting the jam on the toast it simply ran off the bread and onto my plate My usual jam has never done this so did something go wrong with this batch or is this the way it is always going to be If the latter is the case I cannot see myself buying any more of this product Not only did Bonne Mamam did not reply to my complaint they did not not even acknowledge receipt of my letter of complaint nor did acknowledge receipt of my seconf letter of complaint What a complete waste of space this company is They do not care about their customers

Totally Frustrated

I have purchased many jars of Bonne Maman Preserves- apricot blueberry strawberry The product is excellent however getting the jar open is another story I m pretty mechanical I know how to break the secure seals of the jar But these jars are just too difficult to open Bottle openers several types knives boiling water after an half hour I resorted to a hammer and nail I tried to report this on their lengthy complaints form only to be bounced off and losing my all data The site doesn t have all the information to identify your particular jar I m starting to believe this is by design Finally I called and spoke to a lady who who assured me using a bottle opener works Well maybe it does for her it didn t for me I even broke two jars in the past Very frustrated and I didn t see any compassion from their agent

Non existent customer service

If it were possible I would have given zero for customer service Like a previous reviewer I have sent 3 emails of complaint in 9 days and have had no response Do they even read customer emails Appalling way to treat customers I will now be looking for alternatives for my preserve mouse products I emailed the address on the packaging uk on 23 April I also sent a message via you website and another email a few days later Not impressed I had to go to a review platform to get a reaction

Bought some bonne Maman jam and never again

Bought some bonne Ma man jam and again it s not worth to call it jam it use to be a really good brand but now its absolutely not worth being called JAM as you can t find 1 piece of fruit I m it l am french and can cook and can assure you that its no jam whatsoever Waitrose got jam for 1 that is dozen of time better and with fruit in it l will never buy bonne maman jam again EVER

Polluting the environment

If you really care about the environment this is a company to avoid Their attitude to plastic pollution is a disgrace Just bought a box of Tartelettes 9 individual tiny tartes measuring c 6cm x 5cm x1cm each wrapped individually in a plastic bag measuring 10cm x 6 cm x 1 cm and all in a huge box measuring 19cm x 9cm x 5-cmSo much for plastic pollution reduction as well as conning people into thinking they are getting value for money Reply to their reply All of your justifications as to why you do what you do are pointless It is exactly because companies seek to provide what customers like that got us into this mess Newsflash if climate change is to be addressed people will have to stop assuming they can continue as before There will be a price to pay one way or another and you are simply encouraging global plastic pollution with you ridiculous packaging excuses

Products come with bugs inside the

Products come with bugs inside the wrappers In several boxes I ve found ants inside the plastic wrappers of the individual pastries Clearly they have a hygiene problem or problem sealing their products at their factories Either way will not be buying again until they figure out how to not have vermin in their food

No response

Having received an unsolicited Advent Calendar of jams Bonne Maman s customer service department has failed to make any response to repeated enquiries to trace who this was from

I m trying to contact Bonne Maman about

I m trying to contact Bonne Maman about their Strawberry Conserve Specifically about whether all their jam lids contain BPA or BPS or any other plastic of concern But there is no email address or telephone anywhere Dreadful customer service

Wild Blueberry goo

I purchased a jar of Wild Blueberry preserves The product has no aroma whatsoever Tasting the produce produced the same -- no flavor except sugar It s simply an over sweet goo Don t buy it