Boohoo Reviews

terrible service refunding very slow

terrible service refunding very slow and customer service won t help - delivery and refund charged very high won t order ever again

They send clothes with foundation marks

They send clothes with foundation marks on and then refuse to help Customer service is rude

Absolutely disgusted with the customer

Absolutely disgusted with the customer service Recieved my order last week and discovered an item missing Contacted Boohoo Customer Support expecting it to be easily rectified couldn t have been more wrong I have emailed back and forth since initial contact with 4 different members of staff basically insinuating I m lying and saying they could take legal action because according to them they viewed CCTV and the item was definitely packed I was not going to let this go as I know for a fact I should have received 7 items in my order but only 6 was delivered I provided proof that the weight on the postage label matched the weight of the 6 items i received if there was 7 items the weight would have been more Still they insisted they sent the item I then made a SAR request to view this apparent CCTV 4 different members of staff say they viewed shown all items being packed along with a letter template from the ICO Surprise surprise I have just received another email from a manager apologising saying they went and viewed the CCTV and my item was infact not packed and it will now be sent out After reading reviews on other sites this appears to be a common occurrence with Boohoo how many customers are they getting away with stealing from because they are insisting they have CCTV evidence and making customers feel there is nothing more they can do I will be continuing with my complaint through the ICO

Discount disappeared after entering payment details

The prices showed in your basket can suddenly change after entering your payment details this gives me scam vibes I did not get the 50 summer discount promoted everywhere on the website Customer service states that their prices can vary This is not fair Now I have to pay to send it back since I couldn t cancel my order

bad quality and difficult non clear return procedure

I received my order EU116258134 from eu boohoo on time and the delivery was good However my order was automatically divided into two packages by the site and unfortunately all the bikini sets I received were of poor quality I registered for a return but I m unsure where to send the order since I only have one return label for two packages The return document doesn t list any delivery companies I expected the return process to be quick but the procedure is unclear to me I can t contact eu boohoo because I can t find any contact information such as an email or phone number The printed return label says shipping not paid and I m concerned that returning these items might be expensive especially since there are 16 items in two packages and I believe the return is from the EU to the UK My order cost 213 euros and I m very disappointed with both the quality of the goods and the return process overall

please contact with me and provide

please contact with me and provide extra info how return order EU116258134 to back to you to United Kingdom from EU Bulgaria It s a shame Your chat bot doesn t work at site eu boohoo your return label don t accept by any carrier Speedy Econt And it is difficult to find any contacts email telephone at site to contact with your customer service team Please fix communication process with your client Please provide list of carriers who acceptin EU your orders for returning

Dear Sir

Dear Sir I disagree that you are rejecting the return because it is unfounded I registered the return on July 11 within the cooling-off period of 28 days I am not to blame for the fact that the return label I received does not work I reported this on July 16 and have not received a response from you this was sent via email I have indicated to you again via Messenger that I would like to receive a working label to return the item I would like to be able to return the item this time I would like to receive a label that works Looking forward to your response Order number EU116137035Yours sincerely Farah

Absolutely zero rating

Absolutely zero rating I ordered 2 items One item which i got was incorrect Answer is that I HAVE TO find self-post pay for that and send them item back For what i paid if i have to pay again if they did mistake My last shopping it that page and i dont recommened Tatiana