Book-ici Reviews

Subscription fee surprise

This service contains a 69 99 monthly subscription fee that is not obvious when you start using the service Be alert - even your bank may not notify you of these charges And the only time I actually tried to use this booking service it failed

It s a scam

It s a scam You pay 0 01 cent to make a restaurant reservation and then you re subscribed to a service you didn t ask for and you didn t give your consent to Pay attention to the emails you get in the following days and unsubscribe immediately

TOTAL RIP OFF SCAM - DO NOT USE

TOTAL RIP OFF SCAM - BEWARE Checked my credit card statement to find an unidentified amount of 49 99 on my credit card Recall attempting to use their utterly useless service at a trade show when attempting to make an urgent and last minute dinner reservation for client They took so long to fix the reservation so I did so myself So I m even more angry that I ve been charged a ridiculous fee for ABSOLUTELY NOTHING RIEN DU TOUT Kindly refund this amount to my credit card My credit card company will be informed about this You will be hearing from me shortly IT IS NOT AT ALL CLEAR THAT YOU WILL BE CHARGING A HUGE FEE LIKE THIS - VERY UNPROFESSIONAL SHADY PRACTICE I WILL WARN OTHERS IN THE GLOBAL INDUSTRY I WORK IN

Be aware that if you use Book Ici you will be signed to a subscription service of 49 euros per month

On holiday in France recently I rang some restaurants who use this concierge service I received a call in French to say they were looking into securing a table for me I had to leave my credit card details to reserve my booking Completely unbeknown to me bookici com applied a 0 01p charge to my account which triggers a subscription service with a monthly fee of over 40 00 I knew nothing about this The texts and calls were in French to confirm my table or to say it was full At at no point was any subscription or any sum of 49 euros mentioned When I got back to the UK I saw two charges had been taken I immediately contacted them and explained I hadn t signed up for their subscription but they said all their t cs were on their website they had sent me an email they hadn t and because I didn t cancel it they could take my money I explained I couldn t cancel something I knew nothing about They couldn t care less Avoid any service who uses this concierge as you are paying for it I have reported that scam to the Times Travel Doctor and You and Yours on the BBC to warn other travellers so they won t be caught out like me Further to this review I read the reply from Book ici com and did contact them as requested I finally got to speak to Marc yesterday who listened to my complaint and has resolved it to my satisfaction This positive response to my complaint has improved my view of their customer service and I have amended my rating as a result

Watch out for signing up to an expensive subscription

Watch out for accidentally signing up to a subscription At first I worried it was financial fraud but I spoke to two very helpful people who were able to refund me Very fast and efficient follow up I gave feedback that as I was not alone in accidentally signing up to a subscription it was not my fault They were polite and understanding but they should make it more clear - I thought I was giving details to make a one off restaurant booking and the charge on the card was to hold my booking Fast follow up on email cancellation of subscription and promise of full refund in 5-10 days

Thank you for helpping me Paul

Thank you for helpping me Paul

Top

Top Good service

the woman on the phone was very kind

the woman on the phone was very kind and helpful i appreciated that she spoke english and understood my concerns very well