Bookvault Reviews

Totally Useless

Contacted them to have 250 books printed They don t offer a phone number You ll need to arrange a video call which I did Aaron contacted me and it seemed good I was about to place my order I just needed to know the width of the spine which he promised to supply But of course he didn t So by then I had a phone number and called and spoke with Tom who told me Aaron was in a meeting but he would make sure he called me back Of course he didn t In a way I m glad Because inside a FB group of authors one of the other members said he d had a bad experience with them as well

Avoid Bookvault at All Costs

I strongly advise against using Bookvault for print-on-demand services Over the past few months my experience with them has been an absolute nightmare They failed to deliver a significant portion of my customers orders leaving my small business in financial and reputational ruin Despite numerous emails and phone calls their communication has been dismissive and unhelpful with delays in reprints and refunds stretching over weeks - well exceeding UK laws Their courier issues have been ongoing since September but they continued dispatching orders without resolving the problem causing further chaos As a result I ve been forced to refund customers endure harsh backlash and take on debts to keep my business afloat If you are a small business looking for a reliable partner Bookvault is not the company you want to trust Their lack of accountability and professionalism has cost me dearly I m now pursuing legal action and seeking alternative providers Learn from my mistake and stay away Edited 3rd December 24 They went as far as deleting my account while there are still outstanding orders in transit leaving me in an even more difficult position unable to update my customers about their undelivered items Although the orders were eventually resent I have faced weeks of delays in receiving refunds with some still outstanding This level of negligence is unacceptable and I am determined to ensure that justice is served

Very poor quality and unreliable

Not reliable at all The colours are not true to the file submitted I requested a proof of my book It printed fine so I bought 20 copies and when they arrived the colours on ALL copies were distorted How can an author trust this company It reflects very poorly on my brand I have asked them to either send me new prints or the money back Let s see if they own their mistake VERY UNRELIABLE AND UNPROFESSIONAL

Avoid

I ordered a book it was a print on demand book I ordered it on the 28th February I chose the none tracked delivery service When my book hadn t arrived by about two weeks I contacted them just to be told there was nothing they could do as I didn t use a tracked delivery option they didn t basically want to know The author of the book got in contact with them as quite a few people had told him that they hadn t received their books It then transpired that they hadn t even printed our books let alone posted them I finally received my book a month after I d ordered it So it wasn t the non tracked delivery service that was at fault but them themselves

Paid for express delivery still waiting weeks later

I placed an order with Bookvault on March 26th and paid extra for express delivery expecting the book to arrive by April 1st It didn t I had to follow up myself and only then was I told their printers were down something they hadn t communicated They also said the express delivery date shown was only an estimate which is odd considering express services typically guarantee tighter timeframes especially for an additional fee I requested and received a refund for the express shipping and was told the book would arrive shortly It s now April 11th and I still haven t received it Disappointed by the lack of communication the delay and the unreliable service Update they emailed me back today saying they cant assist me because they shipped the book and I didn t pay for additional tracking So note additional express delivery doesn t mean if you pay extra that it will arrive in time And unless you pay for tracking too if your order doesn t arrive it is not their problem Update I only received 5 refund for the express fee No refund for the actual book that hasn t arrived or the publish fee of 16 I paid Do in total I spend 31 got 5 refundedand nothing to show for it Not to mention 3 weeks of wasted time

In love with Bookvault

I m absolutely thrilled with the level of communication professionalism and mastery provided by Bookvault As an author living in Europe finding a paperback distributor for both the US and Europe was a huge challenge Not only does Bookvault provide amazing service in both parts of the world they do so flawlessly I ordered a copy of the first book I uploaded to see how it would look and I had accidentally chosen the wrong cover size They printed it took a photo and contacted me to let me know I had picked the incorrect size and told me what the correct size was I was floored with the amazing service When I fixed the issue and got my book it looked fantastic I recently had a different question and have been so happy with the expedited and helpful communication they provide I can t recommend Bookvault enough

Good quality picture books at a price that works

I am a UK based self published author illustrator and the quality of Bookvault POD children s books is unmatched Originally I tried Amazon KDP print on demand but the paper and cover stock options were too flimsy so unsuitable for children s picture books and the KDP price was also too high Bookvault offers loads of trim sizes and stock options and I ve been totally delighted with the printed book quality that I ve received Plus they do it at a really competitive price that works for me The Bookvault author dashboard had some weird glitch going on with a book thumbnail that fed through to my POD paperback image on Amazon but when I contacted support they ve always come back to me within 48 hours or you can schedule a video call Thank you everyone at Bookvault

Having published about eight titles via

Having published about eight titles via BookVault POD and had no problems at all or at any stage I can t understand why the reviews on here are so negative The titles have been for a number of my author clients and none have expressed any complaints about quality binding paper etc I ve built a good relationship with staff and I feel that helps rather than treating the process as a faceless online transaction They ve offered good advice when I ve asked questions and been flexible helpful many times I have no hesitation in recommending them but many people think it s a simple process putting a book together it s not and can be done by anyone Some knowledge of the processes involved offers great advantages and I ve been designing for about forty years and taking photos for over fifty - that s helped I recall litho printing etc so cut my teeth in that era Thanks BookVault

BookVault has opened doors for our business

We ve been working with BookVault since early 2023 when we set up our Shopify store They are the only printer we have found who will print all the book sizes we offer and also allow dust jackets regardless of size which is essential to our readers - they love their DJs Before we were working with multiple retailers Lulu KDP IS to get the various sizes which was a pain for buyers We rarely have to contact Support but we appreciate that despite time zone differences and sometimes holiday conflicts we do get an answer from Support within a couple of days For any order issues we ve had there aren t any they haven t made right either with a reprint or a refund Quoting comparable services from other printers either triples our print cost for individual copies or requires minimum orders in the hundreds of copies per title per format BookVault has made so much possible for our small business